Adam Pomphrett Email & Phone Number

Kirkintilloch, Gb

Linwood, Scotland, United Kingdom

- Designing and implementing comprehensive training programs and materials to assist staff in delivering exceptional customer service- Monitoring and evaluating customer service performance, identifying opportunities for improvement- Developing and supporting the guitarguitar tone of voice- Inspire the Retail and Online customer teams, fostering a positive and productive work environment- Developing and executing visual merchandising strategies to enhance the aesthetic appeal of all stores and reflect the brand’s image and values- Elevating the professional and visual standards across all our stores, creating an inviting and industry-leading shopping environment- Providing coaching and support to management teams to encourage a culture of continuous improvement and excellence

Linwood, Scotland, United Kingdom

Bathgate

- Developing production-wide protocols to mitigate transmission of COVID-19- Ensuring compliance of COVID protocols across all departments- Liaising with heads of department to advise on department-specific best practice- Ongoing management of departmental budget- Leading a team of 16 people, including supervisors, coordinators and marshals- Ongoing development of production COVID database- Liaising with third-party service providers to facilitate on-site testing- Ongoing development of production COVID database- Communicating with positive individuals and close contacts- Handling sensitive information relating to positive tests and close contacts- Supporting COVID Coordinators and Supervisors with handling niche scenarios- Providing ad-hoc guidance to Producers and Line Producer

- Liaising with cast and crew to arrange pre-work COVID tests- Liaising with heads of department to take newstarts through COVID onboarding- Developing testing platforms and processes in partnership with testing provider- Assisting COVID Production Manager with implementation of COVID protocols- Maintaining COVID testing database- Scheduling routine COVID tests for cast and crew- Preparing detailed reports of testing numbers and outcomes- Providing regular updates to on-set team regarding outstanding daily tests

- Liaising with cast and crew to arrange pre-work COVID tests- Liaising with heads of department to take newstarts through COVID onboarding- Developing testing platforms and processes in partnership with testing provider- Assisting COVID Production Manager with implementation of COVID protocols- Maintaining COVID testing database- Scheduling routine COVID tests for cast and crew- Preparing detailed reports of testing numbers and outcomes- Providing regular updates to on-set team regarding outstanding daily tests

- Leading a team of 11 complaint handlers, specialising in Financial Crime complaints- Developing personal development plans for complaint handlers- Conducting weekly 1-to-1 catch-ups in line with personal development plans- Managing complaint handler workloads to comply with regulatory deadlines- Preparing data dashboards to produce relevant key performance indicators- Analysis of key performance indicators to achieve optimum team performance - Supporting other Team Leaders with QA and Root Cause Analysis deep-dives- Supporting complaint handlers with complex Financial Crime complaint queries- Working on ad-hoc projects with department analysts and experts

Kirkintilloch, Scotland, United Kingdom

- Helping customers with banking queries via in-app chat, phone and email- Specialising in quality assurance checks to monitor customer service standards and regulatory compliance- Specialising in handling complaints, including conducting investigations and preparing responses- Supporting staff development through coaching and mentoring

Glasgow, Scotland, United Kingdom

- Management of 15 staff and 65 volunteers- Training staff and volunteers on customer service standards and role-specific knowledge and skills- Property management, including compliance audits and internal standards checks- Analysis of key performance indicators, including income, expenditure and visitor statistics

Glasgow, Scotland, United Kingdom

- Oversight of Production and IT departments, including budgets and inventory management- Leadership of staff and volunteers across multiple departments- Production of digital training materials to support training and development of staff and volunteers- Development of IT systems and frameworks for staff and volunteers

Glasgow, Scotland, United Kingdom

- Providing hardware and software support of Apple products for consumers and businesses- Performing hardware repairs of Apple products- Coaching and mentoring staff- Supporting sales staff with expertise of Apple products