Adam Ponzar Email and Phone Number
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As the Director of Operations at Gant Systems, a leading managed service provider, I am passionate about driving operational excellence and delivering top-tier IT solutions to businesses. I excel in optimizing workflows, managing cross-functional teams, and implementing innovative strategies that enhance service delivery and client satisfaction.At Gant Systems, I lead our operations to ensure seamless service management, from infrastructure maintenance to cloud solutions, cybersecurity, and more. My focus is on building robust processes that allow our teams to work efficiently while maintaining the flexibility to adapt to the evolving needs of our clients.I thrive on solving complex operational challenges and am committed to fostering a culture of continuous improvement and collaboration.
Gant Systems
View- Website:
- gantsystems.com
- Employees:
- 12
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Director Of Service OperationsGant Systems Oct 2024 - PresentMemphis, Tennessee, United States
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Professional And Proactive Services ManagerGant Systems Dec 2023 - Oct 2024United StatesManaged Sercice Provider
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Service Delivery Manager1Path Aug 2020 - Dec 2023Smyrna, Georgia, United States -
Service ManagerComputer St. Louis Jan 2013 - Aug 2020Greater St. Louis Area• Leading service department, striving for efficiency and customer satisfaction.• Report on service metrics in weekly meetings with management team, as well as with direct reports.• Hold regular meetings with high level engineers, focusing on recurring issues and escalated tickets to increase efficiency.• Implement new technologies and internal processes and improvements.• Act as escalation point for service and project engineers.• Meet and communicate with clients, targeting strategic business decisions as well as upgrades and budgeting. -
System EngineerComputer St. Louis Jun 2012 - Jan 2013Fenton, Missouri, United States• Provided Level I, II and III support on tickets, including escalations and projects, meeting SLA requirements and customer satisfaction goals. • Utilized documentation platforms to provide detailed information of client site network infrastructure, line of business applications and daily processes to ensure the support teams are efficient with resolving future issues.• Demonstrated continuous learning through execution of training plans and achievement of certification goals.• Provided superior customer service and building strong client relationships.
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It ManagerKozeny-Wagner, Inc. Apr 2007 - Jun 2012Arnold, Mo• Managed a 50+ user network environment of Windows workstations and servers.• Updated and maintained software applications to utilize technology in the construction industry.• Supervised company web and FTP sites, along with live video camera feed of job sites.• Oversaw company provided mobile devices to meet communication needs, including iPhones, Blackberries and standard cell phones.• Implemented print, scan and fax solutions for letter, legal and various wide format drawings and plans.• Created monthly and quarterly information technology reports detailing software licensing, equipment and future technology needs and opportunities.• Research and development of new technological advances to help speed up and manage time more efficiently.• Deployed and maintained roadside message boards via modem and TCP/IP. -
Computer TechnicianJefferson College 2005 - 2007Hillsboro, Missouri, United States• Utilized Active Directory to set up new users and give access to specific network drives and shares.• Manage and repaired and configured laptops, desktops, servers and printers.• Implemented routers and switches with fiber and copper media between campus buildings, all tying back to the main on premises data center.• Streamlined department processes to increase efficiency and productivity by automating inventory reconciliation.
Adam Ponzar Skills
Adam Ponzar Education Details
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Computer And Information Sciences And Support Services -
Web Development | Computer Information Systems
Frequently Asked Questions about Adam Ponzar
What company does Adam Ponzar work for?
Adam Ponzar works for Gant Systems
What is Adam Ponzar's role at the current company?
Adam Ponzar's current role is Director of Service Operations at Gant Systems.
What is Adam Ponzar's email address?
Adam Ponzar's email address is ap****@****ner.com
What is Adam Ponzar's direct phone number?
Adam Ponzar's direct phone number is +163629*****
What schools did Adam Ponzar attend?
Adam Ponzar attended Webster University, Jefferson College.
What skills is Adam Ponzar known for?
Adam Ponzar has skills like Windows, Ms Project, Project Planning, Servers, Contract Management, Active Directory, Vmware, Microsoft Office, Technical Support, Account Management, Network Administration, Disaster Recovery.
Who are Adam Ponzar's colleagues?
Adam Ponzar's colleagues are Christine Gant, Jo Anna King, Jared Miller, Chip Blanks, Jana Solheid, Russ Daley, Mike Edwards.
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