Adam Pratt Email and Phone Number

A user research consultant delivering large scale government COVID-19 response programs. A champion of user centred design thinking and GDS standards, delivering product and usability enhancement across multiple projects, such as clinical risk and vaccine programs. Experience of working within multi-disciplinary teams and agile/sprint environments, applying a range of qualitative and quantitative methodologies to drive targeted end user improvements.

Driving innovations in user research to elevate experiences, through the strategic application of unique tools and creative talents.Championing a customer-centric approach to decision making, driving digital transformation and defining new tools and methods to capture actionable insights. Highly effective project management and leadership skills working with multi-disciplined teams.Responsible for building new quantitative and qualitative insight capabilities and identifying growth opportunities to drive business success.Working with product designer, creative designers and technical engineers to unlock new experience designs and data capture capabilities.

Leading the retail display and customer experience strategy for Bose Europe. From ideation to delivery, helping to create a new standard for customer experience and product communication to support sales growth.

I successfully gained an internship at Bose to complete my industrial work placement. My skills, enthusiasm and drive made an immediate impression and led to the successful design, development and deployment of a universal shop window messaging system across all Bose retail direct stores in the UK, Ireland, Italy, Germany and Poland.