Founder at Techcentric - Fractional IT, CRM & Web Services for Startups & SMB'sTechnical Support, Hardware Provisioning, Account Management, SaaS Management, Security & Compliance, Remote & BYOD, Website Branding/Design, Construction/Maintenance, CRM/Sales/Marketing/Customer Service Integration, HubSpot

Responsible for building out all IT technical & operational standards across the company - as well as managing IT deployments for hotel takeovers/openings.

(Previously AdGear) Responsible for all day to day IT operations - Ranging from on-boarding, technical support (Mac, Windows, Linux), planning and implementation of new IT systems, and the integration of AdGear's core systems into the greater Samsung network.

Worked within the engineering team to create a sustainable, scalable deployment model for Mac OS X across the organization.

Responsible for the daily operation and strategic planning of Spafax's in-office IT infrastructure, which includes Windows server backend, Mac front end, phone system, networking, iOS mobile platform and web hosting.I have led many initiatives, such as: Restructuring and standardization of our Macintosh environment Migration of our mobile platform from Blackberry to iOS Migration and standardization of our web hosting environment Implementation of collaborative tools for global IT team

Responsible for the planning, deployment and support of our Macintosh & iOS infrastructure (850+ clients, 4 servers, 40 iPad’s/iPhones) and integration with our Windows network.I also led or assisted in many other technical endeavours such as: The creation of highly automated/customized deployment environments. Co-creation of inventory database featuring repair ticketing/tracking/email notification.  Positioning, re-design and rollout of school website, including customized portals. In-house marketing concepts and strategies. Exploring the latest in online collaborative tools for faculty and staff. Improving existing workflows and streamlining processes within the IT department.

 Responsible for maintenance, design and function of company website. Responsible for maintenance and enhancements to web/software databases. Responsible for all electronic marketing and advertising. Assistant in design of product packaging and printed catalogs.Standout achievements: Acted as project manager to conceptualize and lead development of new sales software. Overhaul of website design and backend data, improving efficiency and increase in sales. Conceptualized database enhancements that reduced workload of department by over 35%.

 Undertake all hardware repairs of computers. Troubleshoot hardware/software issues. Provide user support on and offsite, to clients. Assisted in large-scale rollouts of new hardware/networks.

Environment: 140 POS Workstations, 110 POS Thin clients, 25 Servers Provide technical support for all stores across Canada. Ensure the proper functioning of all POS related hardware & software. Ensure the sales and statistics are properly captured on a daily basis. Finding new systems/technologies to improve simplicity/reliability. Create documentation to educate users.Standout achievements: Help in implementing a helpdesk structure for 95 stores. Drastically increasing turnaround time for POS/equipment failure. Drastically improving user knowledge of POS system. Streamlining new store opening procedures (30+ stores/year). Re-design of cash counter at store level. Overhaul of network cabling & structure at store level.