Adam Dupuis Email and Phone Number

Learning the ins and outs of business intelligence analytics from data cleaning to dashboards and raw data to informed business decisions.

• Individual client engagement activities 90% of daily time. Enablement functions accounted for 10% of time.• Created and conducted revenue and CSAT/NPS workshops, following Sandler principals, with all lawyers to improve firm retention, revenue and continue to train new sales individuals as they grew in their roles.• Regularly hit metrics for clients, conducted daily client face to face meetings, managed pipeline, and signed on existing and new clients.• Responsible for 2024 60% YTD YOY retainer revenue growth from $1.1 million to $1.8 million and 26% growth in number of retainers. • Responsible for 2023 37.9% YOY retainer revenue growth from $1.9 million to $2.7 million and 11.9% growth in number of retainers. Achieved 137.9% of annual quota.• Utilized HubSpot ticketing system (pooled with 4 team members) to handle daily client reach out and resolve inquiries.• Negotiated initial contracts, renewals, and additional services (upsells) with clients.• Daily review of activities, pipelines, and cadences for customer facing teams to continually improve our processes.• Built and managed the adoption of a net promoter score program firm wide. • Worked with stakeholders across different departments including sales, executive suite, finance, marketing, and legal to create culture and buy in.• Since NPS implementation, firm has moved from 51% of clients satisfied to 91% of clients satisfied.• Lead daily call with sales team to review objections, conduct role plays, and successful and unsuccessful call breakdowns.• Lead strategy of sales and marketing efforts with all vendors and tech stack HubSpot, Aircall, RingCentral, Kenect messaging platform.• Develop email marketing campaigns, social media campaigns, and ad campaigns with the assistance of HubSpot marketing and sales hubs.• Create dashboards within HubSpot for different stakeholders and monitor daily to analyze metrics. Main goals are to optimize performance, drive revenue, and profitability.

Served as territory manager and oversaw client relations and sales before the franchise group ceased operations in multiple Southeast locations.Managed a book of 15 mid-market clients and was responsible for facilitating QBRs, analyzing client process, and performance to retain clients and increase revenue. Based on the Sandler methodology and coaching skills to ensure effective program delivery to clients.Conducted Sandler training directly with key client executives and sales teams both online and via in-person workshops, ensuring thorough skills transfer and adoption.Worked closely with franchise leadership on go-to-market strategy, CRM development, marketing, and early-stage sales processes before winding down due to franchise group closure.Spearheaded new territory sales effort, building a book of business from zero through persistent networking events, cold calling, fostering referral partnerships and gritty entrepreneurial effort.

Responsible for prospecting, closing, and maintaining new and existing clients through customized transportation programs.Owned client list of SMB and Enterprise level clients for my territory. Client list ranged between $50,000 and $3 million in revenue. Exceed daily, weekly and monthly KPIs regarding call volume, meetings and revenue.Organize customers throughout the entire sales pipeline by daily use of a CRM.Meet with prospective and current decision makers virtually and face to face. Already exceeded yearly goal for $1.2 million in signed business; current book of business totals $1.5 million. Achieving 25% increase over quota.Create presentation slide decks that cover a variety of topics ranging from prospecting and building your network to goal setting and career development.

Owned client list of SMB and Enterprise level clients for my territory. Client list ranged between 150 and 200 priority accounts.Evaluated account performance with stakeholders both internally from other divisions and from the accounts. Conducted QBRs and made recommendations resulting in upsells.Helped Region E win an EAA and Presidents award, and was selected by the group as the recipient of the individual Presidents award Ranked fourth (out of approximately thirty) on group 53 YTD matrix pre-covid Developed and executed a consistent employee development plan, consisting of sales, customer service and financial statement understanding topics, which produced over fifty team member promotions into management roles.Created and delivered strategic marketing and business to business sales campaigns that led to territory growth of over twenty percent during the last three years.Led Region E with the highest customer service performance 2020.

• Strong performance led to three Branch Rental Manager promotions throughout my career (Cary, Fuquay-Varina & RDU)• Managed Enterprise, National and Alamo facility and staff at RDU International Airport.• Decertified a union after nine years through employee engagement and proper development.• Raised TSQI from 81- to an 83+ 12 month at RDU.• Drove Alamo’s sales culture to a 6 month net other of 142. • Responsible for employee development, customer service, growth and profits of each branch.

• Earned a twelve month eighty-five percent customer service score.• Increased the fleet by fifteen percent. • Top ABRM for total additional revenue for twelve months.

• Promoted to Assistant Branch Manager within twenty fours of being promoted to a Management Assistant• Management Trainee at Cary and Raleigh locations

Intern for the marketing, sport marketing, sales, and services department. As an intern I assist each department in their needs from daily office administration, research, CRM database coding and development, and assist in client relations through sales and services.

As an intern I was responsible for managing a small group of employees in direct marketing efforts in order to effectively provide direct marketing services to our clientele

As a Ramp Agent, I was responsible for leading and managing daily operations and crew members in regards to ramp duties for JetBlue Airways.