• Led team of Software and Site Reliability engineers in designing new data center deployment models and the software to support those operations.• Designed, managed, and operated cloud service platform used by over 40 internal service teams for the purpose of building new data centers.• Designed connectivity models for building datacenters remotely, including IPSEC tunnels, BGP, andvarious cloud services to create and support the remote connectivity.• Collaborated with service teams to provide technical guidance and support for application deployment, performance tuning, and troubleshooting.• Worked with service teams to ensure their CI/CD pipelines would deploy into our platform appropriately, ensuring that their containerized applications would be supported on our platform as well as ensuring that their Terraform was appropriately targeting our platform.• Managed cloud services to create hosting infrastructure for our platform, including compute, storage, and network configurations, policies and more by leveraging our internal and public facing Terraform providers.• Used Python, Go, Java, Ansible, and Terraform develop custom tooling and automation to streamline operations, reduce manual intervention, and improve monitoring and alerting.

• Led a team of Software and Site Reliability engineers in designing the deployment of new networkingequipment using existing in house software.• Managed cloud services to create a robust hosting environment for new and existing software that was used to build new data center locations.• Leveraged tooling including Ansible, Terraform, and Python SDK to automate IaaC and configuration management to ensure consistency across environments.• Used popular open source tooling such as Prometheus to monitor deployments of network hardware in new regions, as well as monitoring internal applications• Provided technical guidance for peer teams and acted as a technical escalation point for various issues.• Designed and implemented remote connectivity solution to allow for network devices to bootstrap,which then enabled all other software to be deployed via the same mechanism.• Ensured standardization of software deployments using Python and Docker containers.• Migrated services from naive deployment pipelines to internal CI/CD once available.

• Created paging tool allowing direct pages of individuals using a paging platform that did not support that feature. This was regularly used and the concept is still in use after migrating to our own internal paging stack.• Maintained internal tooling to support ticket tracking by validating general data on the ticket. This was managed through the ticket tooling API.• Created tooling to migrate users from legacy paging platform into internal platform as well as importing data from LDAP into the new platform• Created several new Java rest services during the design phase of a new paging stack.

- Network operations in a newly established cloud environment, creating robust operations policies, runbooks, and custom tooling using Python to ensure high availability and optimal performance.- Provided comprehensive technical and career guidance for new engineers, resulting in a knowledgeable and capable team.- Collaborated seamlessly across network, infrastructure, and service teams to support network-related events and maintain consistent communication and coordination.- Played a pivotal role in introducing Prometheus monitoring, elevating network observability and enabling timely issue resolution.

- Designed and implemented a new WAN DMVPN architecture for all remote locations, improving network connectivity and security while reducing costs.- Leveraged Python scripting to automate the configuration process for new DMVPN configuration- Optimized the deployment workflow for new DMVPN locations resulting in increased deployment efficiency and a reduction in errors.- Provided expert support for the broader network as part of the on-call rotation, resolving critical incidents and minimizing downtime.- Acted as the primary point of contact for day-to-day design and support of Aruba wireless platforms, ensuring optimal network performance and user experience.- Upgraded and enhanced Aruba wireless monitoring platforms, providing more comprehensive visibility into network traffic and enabling proactive troubleshooting.

- Played a key role in a major upgrade initiative to replace legacy equipment across multiple campuses in the Seattle area.- Successfully deployed new wireless infrastructure in numerous campus locations, resulting in improved network performance and user satisfaction.- Contributed to the seamless setup of new offices in North America and LATAM, ensuring that all network and connectivity requirements were met.

- Enabled new monitoring capabilities for Web/Network using ELK Stack.- Introduced wireless monitoring for Cisco wireless devices to improve network visibility.- Collaborated with external vendors and COLO to successfully resolve persistent datacenter issues.- Designed and deployed a new lab network to support datacenter migration testing

- Developed a strong focus on Layer 2 technology and switch hardware.- Demonstrated proficiency in network and application troubleshooting, identifying and resolving issues in a timely and efficient manner.- Collaborated with customers to troubleshoot networking-related outages and issues, providing exceptional customer service and support.- Strengthened my ability to work under pressure and handle stressful situations, applying creative problem-solving skills to deliver solutions that exceeded customer expectations.- Contributed to the resolution of long-standing issues faced by customers, leveraging my willingness to learn and adapt to new technologies and environments.

Earned my Bachelor's degree with the help of the GI Bill.

I provided front line support for Cisco instructors using our training labs. I worked with the training development teams to ensure that the right equipment was available for the Cisco and Partner instructors during their training events. I was fortunate enough to be exposed to both the networking and server platforms during this time.