Adam Reid Email & Phone Number

Greater Ottawa Metropolitan Area

A former sales professional new to the world of staffing and recruiting guided by great mentors in this industry. Focused on building long-term connections in the Greater Ottawa and Greater Toronto Area with finance & accounting, administrative and human resources professionals.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Assisted in the rollout of Campaign to the first set of Canadian new hires, including computer setup, troubleshooting, as well as best habits & practices to be successful in a Work from Home setup. Also adjusted agenda & delivery methods accordingly, for those who were struggling to learn in a virtual environment. - Campaign launched in November 2020, with all agents from initial class meeting KPI’s and delivering on SLA’s with our client.-In September 2021, was promoted to full time Learning Specialist. Tasked with delivering the new hire training curriculum, including building out training materials, review materials & games. setting up virtual classroom, and sitting in on interviews with recruiting.- As a side project, currently designing a Mentor training program, with a delivery target of end of Q2.

Kanata, On

Brought in by the recruiting department due to extensive background in Sales & Customer Service. Manage a team of 6 Channel Sales Representatives and work closely with them on annual renewals & customer retention activities.Manage a portfolio of over 900 accounts in assigned territory within North America & EuropeWork on customer renewals within a 45 day renewal window, and schedule calls to discuss license deployment, negotiate pricing and determine overall satisfaction.Bring customers through a CSAT process when we receive retention triggers, including request to cancel, drop in license deployment and delinquent accounts.Schedule call with customer to further understand their issues and concerns, and from there bring in the appropriate resources in order to help address these concerns and retain the customer’s business. Resources include working closely with Management, Sales Team, Technical Support, Product Development, Application Engineers and Finance Department.Developed new processes and tracking mechanisms to assist the team with keeping on top of key accounts, upcoming renewals as well as customers in peril. Also scheduled & conducted regular

Ottawa, Canada Area

Coordinate and schedule preventative maintenance for hazardous gas detection systems. Respond to email and telephone inquiries and provide quotations for service, repairs & emergency calls. Schedule eight technicians for work in Ontario, Quebec, Nova Scotia & New Brunswick. • Updated prospective client list by building a database of existing customers using outdated products. • Contacted existing clients and quoted upgrades to their gas monitoring systems.• Coordinated with electricians to subcontract the installation portion of the project. • Performed site visits to inspect existing systems prior to quoting, once approved parts were ordered.• Ensured exceptional customer service by answering questions / quotes in a timely manner and by following up with clients. • Maintained organization of account receivables by participating in weekly collections meetings.• Collect payment for services rendered by contact clients with past due accounts. • Ensured jobs were completed accurately by collaborating with and following up with technicians, Service Coordinator and site contacts.

Ottawa, Canada Area

Day to day business operations, including Inventory, Cash Balance, Product ordering, Merchandising within guidelines.Training & Development of staff, peers & myself. Including customer interactions, product knowledge, sales training, alternate methods to drive business into the store.Handle consumer, small business and corporate accounts, making myself and the store the point of contact for the customer, handling almost all of their needs.Smartphone/Superphone EXPERT!!! Have a question about your Blackberry, Android, iPhone?? Just ask away, as I pride myself on getting you the answer you need, and solution you need promptly!!Connect with me ASAP, and let's expand our business network!