Adam Ferris Email & Phone Number

Adelaide, Australia

Adelaide, South Australia, Australia

In my role as Acting ICT Manager, I led the planning, management, and execution of the COVID-19 working-from-home project, directly instructed by the Executive Leadership Group. My primary focus was to ensure the seamless transition of non-front-facing staff to remote work. Leveraging over a decade of high-level incident management experience, I handled.

Adelaide, Australia

A customer orientated efficient Service Desk supporting SA Health Business Units. Service desk functions include service request management, incident management, user administration and escalation of service requests and incidents to level 2 operations.

• Reporting to the Team Manager, Mortgage Relationship Unit, I worked as part of the Retention Team, focusing on retaining business within Westpac. Responsibilities include:
• Maintain / improve relationships with existing Westpac clients to retain their business with Westpac, servicing 15-20 clients per day
• Maintain knowledge of all Westpac home loans, purpose of loans, what loans best suit identified customer needs, knowledge of loans functions and conditions, fees and charges, Westpac lending criteria, types of loans.
• Contribute to the Westpac portfolio growth through maintaining relationships and identifying opportunities to cross sell to clients
• Keep up-to-date with marketing campaigns, changed policies and FSR requirements
• Build great relationships with team members, coach team members and provide ideas and feedback to contribute to overall team successACHIEVEMENTS:

• My position of Business Coach was a temporary secondment position, working in the Bedford Park location, with approximately 500 employees, and 60 in my section. Responsibilities include:
• Provide assistance and enhance Banking Representatives’ (BRs) development in the necessary skills, knowledge and behaviours to exceed the expectations of the customer
• Deliver necessary development to BRs in forms ranging from coaching in the sales/customer service process, banking products, pricing and payout figures, procedures and or systems
• Subject matter expert in products, process and all systems within Retention
• Proactive 1:1 coaching with BRs to close development gaps and enable full sales potential
• Responsible for all compliance training, including process, product or system changes

• Lifeplan Funds Management is an Australian investment banking organisation with approximately 150 employees, and 12 staff in the Friendly Society branch in Adelaide where I was employed. Reporting directly to the Sales.
• Sell investment products (inc managed funds and bonds) to potential and existing clients
• Maintain and increase client data base
• Compile reports for the Retail Sales Manager
• Answer enquiries regarding Lifeplan products and advertising
• Attend weekly sales meetings

In this role I was first point of contact for any system related issues for internal clients at Australian Central Credit Union. The day to day role was to help support the credit union staff with technical enquiries over the phone with minimal impact on the credit union customers. This was achieved through sound listening skills, a keen eye for detail and.

• Australian Central Credit Union are an Australian financial institution with approximately 400 employees nationwide, and 15 in the Marion branch in which I was employed. Reporting directly to the Branch Manager, I.
• Manage cash availability and excess within the branch
• Lead the team in training exercise for new products (e.g. insurance, accounts and loans)
• Sell and open investment accounts
• Sell and process insurance policies
• Cross-sell clients to Loan and Financial Planning services

• Eurotech Cartoys is a South Australian based company employing 10 staff members. The company is a major high performance car part outlet, selling a range of items from high end car audio products and alarms to alloy.
• Sell various products ranging from car audio to suspension
• Provide high-level customer service
• Answer phone enquiries and provide quotes
• In-store merchandising and product displays
• Handle large amounts of cash and EFTPOS transactions