• Extensive knowledge of wine, spirits and cocktail mixology• Participated in the constant creation of new feature cocktails, developed weekly recipes and crafted a completely new beverage list every 6 months• Authored a comprehensive mixology bible for classic cocktails, which became the official training manual for all F&B colleagues• Involved in various infusions & barrel aging techniques to increase our standing as a innovative lounge • Directly impacted the growth & exceeded goals to increase our JD Power scores, through engaging guest service & product knowledge• Reorganized the menu to make it more reader friendly & improved sales by focusing the guests' attention to key items• Completely redesigned Silverware POS systems to make it more user friendly & accurate• Improved individual profit margins to create a more uniformed price structure to all POS system items• Completed inventory, daily ordering using Microsoft Excel & ensured accurate bank deposits from cash, credit card, debit & room charge accounts• Trained new colleagues & provided continuous coaching in order to aid in professional development• Ensured strong communication with 50+ direct colleagues, including bar staff, wait staff, junior servers, leaders & other departments in order to effectively deal with current trends, possible changes & various functions• Conducted special functions including mixology demonstrations & various spirit contests & competitions• Involved with many promotional videos and numerous interviews for television, newspapers & magazines• Implemented processes & procedures to help make the 2010 Olympic Games a great success for both the lounge and the hotel, with Whistler as the host mountain• Nominated "Best Bartender in Whistler" 4 times by Pique Magazine • Played an integral part in making the Mallard Lounge's revenue land in the top 2 Fairmont bars in the world for 10+ years, serving over 1000 guest, $100,000+ daily, & surpassing $8 million a year