• Designing and implementing new systems and technologies• Planning and coordinating deployments and rollouts• Out of the box thinking to deliver custom solutions• Providing guidance and training to administrators

Responsibilities• Managing updates, software, and OS deployments through SCCM and Tanium• Update and deploy SCCM infrastructure• Create and maintain Windows policies in Group Policy Management• Planning and implementing automation and efficient processes• Subject Matter Expert for Windows 10/11, Tanium, SCCM, and workstation hardware• Plan future state for workstation environment• Level 3 escalation for Help Desk• Resolve incidents related to Office 365, Azure AD, Exchange Online, and Active DirectoryAccomplishments• Integrated online HP driver installations in our OSD Task Sequence to allow evaluation new HP hardware with no or minimal changes and to reduce the introduction of new vulnerabilities in our environment• Planned and migrated monthly patching of Microsoft and third-party software from SCCM to Tanium Patch and Deploy modules, achieving a 90% compliance within the first week of production patching• Deployed tailored vulnerability remediation at scale to reduce our average vulnerability per asset from 4 to 1

Responsibilities• Managing updates, software, and OS deployments through SCCM and Ivanti Patch• Update and deploy SCCM infrastructure• Subject Matter Expert for Windows 10, SCCM, and workstation hardware• Plan future state for workstation environment, including evaluating new hardware and vendors• Level 3 escalation for Help DeskAccomplishments• Planned and upgraded SCCM infrastructure to latest Current Branch version to enable new features and support for latest Windows 10 version • Rapidly facilitated work from home at the start of the pandemic by mass deploying remote work tools to all workstations – Zoom, VPN, Cisco IP Communicator• Updated and optimized OSD Task Sequence for performance• Migrated printers from four old print servers to new servers and automatically updated local printer queues on all workstations

Responsibilities• Managing updates, software, and OS deployments through SCCM• Maintaining Intune for Mobile Device Management• Creating and maintaining recipients in Exchange Online and performing audits, traces, and purges• Granting access to and creating SharePoint Online sites, subsites, and document libraries• Technical resource for projects implementing the latest IT initiativesAccomplishments• Planned and deployed Windows 10 feature updates to over two thousand workstations and specialty auction equipment• Migrated our end user workstation OSD from a reference image to a thin image with customisations and application installs in the Task Sequence, this allows us to rapidly switch to new Windows 10 versions• Implemented Office 365 managed updates and automated the exclusion of our auction sites during sales from SCCM deployments with PowerShell using a Salesforce calendar• Scripted automatic removal of O365 licenses from disabled users to reduce procurement costs• Creating and maintaining active monitoring of our Active Directory users and computers• Lead for Azure Multi-Factor Authentication rollout project• Technical resource for CarbonBlack Protection deployment project• Introduced dynamic distribution lists and security groups to allow management to effectively communicate and deploy company-wide and to often changing departments

Train and assist junior service desk membersProactively identify services required to enable our usersCreate and modify user accounts and mailboxesProvision and deploy user computersMaintain and update WDS server poolDeploy and support printers, print queues, Cisco phones and extensionsOn site support to 80 users and VIPs and remote support to over 400Software packaging, remediation and deploymentAutomation of manual tasks with PowershellDiscovery and documentation of infrastructure, policies and procedures

Contracted to PHSA for their Desktop Transformation ProjectProject lead for Vancouver General HospitalEngage and communicate with PHC/PHSA/VCH sites all across the lower mainland for Windows 7 refreshDiscover existing hardware and software and order Windows 7 replacement machinesCo-ordinate with user and application team the remediation of applications not yet ready for Windows 7Mitigate resistance to the projectCo-ordinate the resolution of project scale issuesReport back to team leads and project manager

Contracted to IBM for the Rogers Windows 7 migrationLarge scale Windows XP to Windows 7 migrations, including hardware refreshesOrganising scheduling of 3 techniciansScheduling site migrations, providing pre and post deployment technical supportUser data backupsTroubleshooting issues, SCCM failed deployments, hardware failures, software fixesEscalating migration issues - incorrectly packaged software and failed user profile migrations

Permanently positioned on the Department of Attorney General and Department of Corrective Services contractVIP support to Judiciary and directors with SLAsRegular support to 6,000 users state wideWindows 7 migration support for 6,000 machines state wideSetup desktop resources for Western Australia's newest prisonPrimary liaison to server and networking teams

Diagnosed and repaired desktop hardware and laser printers at client sitesRepair by replace - laptops, all-in-ones, desktops, servers, printersSoftware troubleshooting - reinstalls, reimages etcUpdating ticket tracking software