IT Services & Consulting

Performed analytics and management reporting.SQL query creation, execution and reporting.Excel workbook architecture and formula construction. Preformed ad hoc client data research and management reporting.

Constantly taking the pulse of one of the most important and impressive technology-driven businesses in the world. Coordinated the required efforts & input from various individuals across the company in varying roles, seeing the break-fix process through to its successful conclusion, and restoring systems to their optimum states.

Envisioned & implemented innovative web-based solutions to increase sales & reduce costs. Analyzed sales &service scenarios to derive & document requirements for new web-based solutions.· Achieved a 40% increase in web-based sales in 2008 through launch of newly-designed websites and web- based applications· Led JAD sessions with internal business leaders to assess their sales & service problems, and to define requirements for new web-based solutions. Resulted in clear recording of project goals & requirements, along with proper focus of software development.· Managed the development of a new email & web-based contract renewal system. Resulted in a 12% increase in renewal sales, coupled with an approximate $1MM annual reduction in business acquisition costs associated with the traditional printed marketing materials.· Created automated script suites to test the functionality of multiple new web-based sales & service applications. Resulted in quicker, more accurate & more informative test cycles, thereby reducing overall software development time.· Analyzed shortcomings of current web-based customer satisfaction survey to aid in the development of an enhanced replacement survey. Resulted in a more full-featured & informative survey, thereby providing the company with invaluable customer data. Ultimately led to increased contractor performance, customer satisfaction & customer retention.Internet Sales Manager 2005 ­ 2007

Built long-term business relationships with prospective clients through multiple means of electronic prospecting.Assisted in the redesign and restructuring of entire corporate online presence, and e-commerce procedures.· Led the expansion & evolution of company's Internet Sales department. Resulted in 100% increase in department's monthly sales average, along with a 100% increase in department's ROI· Developed two electronic prospecting methods for use by Internet Sales department. Resulted in 50% increase in department's monthly sales average, while incurring no additional marketing costs.· Facilitated ongoing hands-on product training sessions coupled with formal product education & testing programs for the entire sales force. Resulted in an average increase in per capita sales of 20% monthly, heightened team morale, and increased year-end bonus compensation for the sales force.· Led the integration of a new web-based lead management system with the existing client & inventory database applications. Resulted in more effective e-marketing efforts for both sales & service, and a 50% increase in the efficiency of the Internet Sales methodology.

Directed the design and rebuilding of the corporate online presence.· Envisioned, created and implemented a multi-faceted, multi-function corporate website to successfully communicate the company's competitive strengths and advantages to prospective clients. Resulted in expanding geographic client pool; Mid-South and northern Florida area.· Created a targeted email response system based on customer-driven information preferences. Resulted in increasing revenue by 10 - 15% while reducing customer complaints regarding email appropriateness by 85%.· Compiled, created and published a planning guide for use by any company employee to help them set up and administer the online bidding system at any on site real estate auction. Resulted in a 10% increase in customer attendance and participation at each auction and a 10 - 15% increase in revenue.

Responsible for real estate lending decisions & portfolio performance. Directed financial analysis and productselection processes. Coordinated installation & testing of an automated loan document system.· Led the customization & implementation of an automated lending document system to comply with State- specific lending laws. Resulted in: reducing loan documentation errors by approximately 90%; increasing profitability by 25%; and ensuring 100% compliance with all State lending laws.· Analyzed customers' financial position, including credit history, assets, liabilities, and real estate portfolio to determine both their creditworthiness and the appropriate mortgage product(s) for the customer. Resulted in the expansion of the bank's retail real estate lending portfolio, while maintaining strict quality control and management of delinquency level.· Conducted a comprehensive review of the bank's retail residential mortgage portfolio to identify opportunities for cross-selling additional banking products. Resulted in the identification of quality prospects for the bank's retail sales force, and ultimately, a 8% average increase in retail banking products for the Memphis metropolitan area.