Supported sales team by providing proper firmware/configuration for devices allowing $17+ million in sales in 2023 in a specific category across 15+ clientsProvide pre-sales, integration, and post-sales support to boost future service purchasesPartnered with internal teams (Quality Assurance, Development, Sales, Product) to ensure current and future products meet customer requirementsTriaged client environment and solution from hardware installation to 3rd party vendor management.Identified software inconsistencies within clients solution and quickly report them to development teamCreated detailed technical documentation both clients and colleagues

Primary responsibilities include:Responsible for Point of Sale software at 26 Six Flags properties which include over 3000 Point of Sale terminals both on premise and in the AWS cloud infrastructure and over 4000 windows-based Laptops/PC. Boosted customer throughput during the Point of Sale journey by 72% by optimizing item menu placement and increasing hardware efficiency through scripting.Role management of company created application across full time user base of over 2000 employees and a fluctuating seasonal user base of seasonal employees. Supervised Point of Sale software upgrades, configuration, equipment diagnostics, training, troubleshootingPartnered with Security Systems manager to ensure adherence to the PCI rules and regulation regarding payment systemsSupporting a hybrid of office and work from home endpointsConfiguration of Ingenico Payment Devices using ACI for attended operationExecuted detailed QA testing for Point-of-Sale software along with QA testing of new software from internal developed and new cyber security productsSpearheaded guest enhancement projects including such as incorporation of Payment Encryption Devices on all Point of sale terminals, wireless payment iOS devices, setup software side of kitchen display systems, maintaining functionality, and self-service kiosksDeveloped automatic scripts aid in quickly completion of tasks Managed employee training for all new recruits over a 24-month period and offered continuous advice, guidance, and mentorship on duties and best practices Manage Active Directory and Group Policy for production environment and 3 development environments (development, quality assurance, and user acceptance testing)Continuously contribute to repository of solutions, updating older documentation, and verifying end user adaptation of user serviceable guidesManaged on-prem and remote servers to ensure smooth operationOrganized and enhanced help desk solutions for end user and corporate use

Primary responsibilities include:Active Directory administration for enterpriseTesting and Implementation of vendor specific point of sale software along with company proprietary software.Setup and maintenance of users in variety of systems, including credit, point of sale, discounting and reporting.SysAdmin of 5000+ systems including Windows servers, Windows PC's, AWS Cloud instances, Android and IOS devices.Partner with revenue generating business branches to help foster financial growth, productivity, and customer service by introducing new technology.Creation and testing scripts in batch, powershell or python for use on point of sale computers and servers in order to ensure smooth operation or enhance end user experience.Management of credit device interface between point of sale computer to credit processor.Fulfilling system requests based on internal systems.Working with users both in person and remotely to solve technology based questions.Training of administrators and users in proper user of technology including instructions on creating secure passphrases.

Primary responsibilities include:Active Directory administration for a in-scope PCI domainTesting and Implementation of vendor specific point of sale software along with company proprietary software.Setup and maintenance of users in variety of systems, including credit, point of sale, discounting and reporting.SysAdmin of 3500+ systems including Windows servers, Windows PC's, AWS Cloud instances, Android and IOS devices.Partner with revenue generating business branches to help foster financial growth, productivity, and customer service by introducing new technology.Creation and testing scripts in batch, powershell or python for use on point of sale computers and servers in order to ensure smooth operation or enhance end user experience.Management of credit device interface between point of sale computer to credit processor.

Primary Responsibilities:Perform routine maintenance on 350+ point of sale terminals along with 150+ admin pc'sAssist staff in IT-related type of questionsEnsure IT systems are operating at all times with plans in place to replace systems if neededAdhere to strict maintenance of both backend and frontend systems keeping all systems cleanDocumentation of elevations of IDF and key IT infrastructure cabinetsTesting of Single and Multimode fiber strands including routing fiber from patch panels to proper location.Build, setup and testing of new point of sale and administration work stations as they come in for end user use, including imaging, inventory, and delivery.