Matt Adams Email & Phone Number

Moncton, New Brunswick, Canada

The Customer Care Training and Content Coordinator is responsible for designing, creating, developing, and implementing various content and training initiatives to ensure the ongoing success of Customer Care employees and customer facing self-serve options. This role is responsible for overseeing all knowledge-related activities, including the management.

Moncton, NB

 Reported directly to Learning Delivery Manager and managed agent performance through records of discussion/ development and delivery of performance improvement plans Assisted the recruitment team throughout hiring and the first one hundred days of employment Reported on assigned curriculum to ensure continuous improvement of corporate programs .

 Reported directly to Manager, Growth & Development and implemented strategies for delivery of corporate engagement programs for 24,000+ team members Responsible for quality control and program feedback on developed curricula Developed and maintained project plans and managed organizational development projects including scope, commitment, status.

 Reported directly to the President and oversaw operations of high value logistics firm with contracts to service large office equipment manufacturers, financial institutions, and additional clients Responsible for all in-branch and on-site employee health and safety Managed team of ten Managed and was accountable for operations budget(s) of region.

 Reported directly to Owner and facilitated installation of new point of sale systems Trained team of ~15 team members including owner, managers, and staff on use and interactions with system prior to launch  Completed store networking for linking multiple point of sales systems together for ease of access from different computers Managed and was.