The provision of Business Advisory Services. Vision & Strategy, Market Insight & Competitor Analysis, Gap Assessment, Key Stakeholder-Client Interviews, Proposition Development and Differentiators, Customer Journey and Design, Solutions, Knowledge Management, and Bid Management.

RGP is a global consulting firm that enables rapid business outcomes by bringing together the right people to create transformative change. Created the european market plan for digital, responsible for service development and solutioning. Established new european partnerships and client engagement. Knowledge Management, Training, Coaching, and Mentoring the team on digital.

Foundever (formerly known as Sitel) is one of the largest global providers of customer experience management solutions. Responsible for UK&I, and led EMEA and Global, CX & Digital Transformation Solutions and Initiatives. Encompassing CX Strategy & CX Solutioning, Bid & Account Management with leading clients from Retail, Public Sector, Automotive, Aviation and Leisure. Leadership of the UK&I work-at-home crisis response for COVID-19 as part of the UK&I, EMEA, and Global Senior Team. Represented Sitel EMEA on global research calls (Everest Peak Matrix) and CX events. Design and Delivery of Digital Solutions in AI & Automation, Chat Bots, Speech & Text Analytics, Visual Agent & Customer support, Speech & Text Analytics, Root Cause Analysis, Customer Journey Mapping, Social Media, Synchronous & Asynchronous Messaging, Deflection and Self-service, knowledge delivery, CSAT/ NPS, Gain Share/ ROI Modelling.

UK&I Advisory Analytics Transportation, Travel, Hospitality and Leisure Sector Lead; UK&I Advisory Analytics SE Region Lead and in the UK&I THL Executive team for UK&I Deloitte. Enabling clients achieve market leading, business and customer experience transformation. Leadership of client's transformational change focused on strategy, people, technology, process, data and customer experience. Innovative and able to shape the vision and spot opportunities that will deliver success. Achieving commitment from others across teams and helping them to succeed as part of the team. Strong track record of delivering successful bid wins and client transformation.

Independent Consultant, working for a Global FS. provider, researching with senior industry leaders the viability of a new Customer Insight & Loyalty market initiative.

Senior UK&I leader, helping Retailers, Operators and Brands to improve their customer experience and grow loyalty, through transformation of their operational approach, data capture, understanding, customer analysis. Introduced new partnership opportunities to further grow market presence.

Acquired by Barclaycard, The Logic Group, was a leading Payments and Loyalty Programme Provider.Responsible for successful multi-sector clients' customer transformation. With the implementation of best practice, technology and analytical insight to uncover new transformational opportunities, often resulting in fundamentally changing a clients' approach to their customer understanding and engagement, supporting them with modelling and segmentation to enable targeted next best action activity - resulting in increased satisfaction, loyalty and growth. This was underpinned by leading changes to organizational structure, new go-to-market branding (to successfully compete against the major marketing agencies) through focused messaging, articles, events and conference engagements. Built new specialist teams comprised of Data Analytics and Loyalty Consultancy, and new technical capabilities around Analytics and Reporting. Proposing new thinking and strategy on utilizing payment data and history for the delivery of targeted customer loyalty actions.

Symbol Technologies was a manufacturer and supplier of mobile data capture and delivery equipment. The company specializes in Barcode Scanners, Mobile Commerce, RFID systems, and Wireless LAN infrastructure. Now part of Zebra Technologies.Initially working as a Business Development Director (EMEA) in the Mobile Commerce Team on Portable Shopper Solutions targeted at both improving Retailer efficiencies and delivering Customer Experience benefits. Partnering with FMCG clients on opportunities for personalized marketing solutions and services. I then took on a new EMEA Strategic Marketing role, establishing links with Analyst and Research Partners, building a Knowledge Management Database, New Market Tracking and Insights capabilities, together with new EMEA Processes and Reporting, to improve demand generation.