Provided quality customer service to hundreds of customers on a weekly basis; had full management over specific aspects of the location.• Led service team in regards to highest levels of sales, aproximately $8000-10000 a week, based on 36-40 hours• Recipeient of 100% on all aspects during an undercover evaluation.• Highest sales of the week recipient on 6 seperate occasions.

• Provided quality customer service to hundreds of customers on a weekly basis; had full management over specific aspects of the location.• Led the overall service competition in regards to highest levels of sales, aproximately $2000-2500 a week, based on 36-40 hours• Highest sales of the week recipient on 7 seperate occasions.

• Provided quality customer service to hundreds of customers on a weekly basis; had full management over specific aspects of the location.• Led the overall service competition in regards to highest levels of sales, aproximately $2500-3000 a week, based on 36-40 hours• Recipeient of 100% on all aspects during an undercover evaluation, and kept it for 3 months following.• Highest sales of the week recipient on 4 seperate occasions.

• Recipient of the first bid and first Presidency of the chapter.• Organize a transition retreat and follow-up meeting• Provide a listing of all chapter rules, policies, and by-laws• Outline all rules, policies or by-laws amended or passed during the recent administrations. Indicate the date passed or implemented• Assure that the treasurer has followed steps outlined below• Provide a list of all monthly reports required by the Memorial Headquarters• Explain international pledging and initiation fee structure• Explain IFC dues structure• Review the Fraternity Standards• Collect all committee notebooks and materials to be turned over to the new chairmen• Review chapter consultant report from previous year• Consistent Executive Board management through usage of phone/zoom/in person communication techniques.• Heavy usage of sales/recruiting/communication strategies on a phone based perspective in regards to potential new members• Leader and head coordinator between UNC Charlotte Office of Fraternity and Sorority Life, Pi Kappa Alpha International Headerquarters, Chapter Consultants, Recruiting Consultants, Executive Board, Executive Board Chairmen.• Mastered Robert's Rules for leading team/organization meetings.• List all dates already set (e.g. formals, dinners, Founders Day, etc.)

• Provided quality guest service to hundreds of customers on a weekly basis; maintained full management over specific aspects of the location.• Led the overall service competition in regards to highest levels of sales, aproximately $3-4,000 a week, based on 30-40 hours• Recipeient of 100% on all aspects during an undercover evaluation• Trained 8 employees on seperate occasions• Highest sales of the week recipient on 12 seperate occasions

Charlotte, NC | Huntersville, NC, Service-Based Employee.Highly Transferrable Skills(i.e., Teamwork, Hospitality, Customer Relations).Full Management over specific aspects of location.Team Leadership.Management Assistance.