Managing CARA's centralised rostering business unitManaged and developed capacity for the centralized rostering team staffManaged the transition of services to the centralized rostering support business modelTraining and support the leadership team to develop best practice service rostersManaging contracted brokered services providersDeveloping ERP application training, development, SME consultation with key stakeholders and account… Show more Managing CARA's centralised rostering business unitManaged and developed capacity for the centralized rostering team staffManaged the transition of services to the centralized rostering support business modelTraining and support the leadership team to develop best practice service rostersManaging contracted brokered services providersDeveloping ERP application training, development, SME consultation with key stakeholders and account managementProfessionally represented the organisation at network events, forums and meetingsEnsured that all staffing requirements are relevant to the needs of clients while representing best practice logistics planning, safety, policy and risk managementManaging scheduling and workflow of all teams and supervised employee performance, resolved operational issues within departments, provided process improvements and identified and implemented cost savings solutionsSupporting business development initiatives, identified areas for strategic growth, developed leads and opened new accounts and provided ongoing support to key accounts state wideDeveloping and reviewing policy, operational procedures and documentationRecruitment and ongoing workforce training and support of all new hires and existing staffCollaborated with leadership and executive teams in development and evaluation of the organizations strategic goals, indentified growth potential and process improvements and worked with cross-functional teams to streamline organizational workflows and maximize operational efficiencies Show less

Providing flexible, individualised care to older people with varied needsCommitted to supporting people who want to stay in their own home, remain independent and continue to be a part of their local community

Small Business Owner

Managed nannySA IHC support services across South Australia while promoting a client focused flexible, quality services for NDIS, DCSI, IHC (CCB) and privately funded participants.Served as point of contact for referring agencies,support staff and clients.Promoted and drove excellence in quality disability service provision across all levels at nannySA.Developed, implemented and evaluated individual plans for each participant within the NDIA funded program. Review… Show more Managed nannySA IHC support services across South Australia while promoting a client focused flexible, quality services for NDIS, DCSI, IHC (CCB) and privately funded participants.Served as point of contact for referring agencies,support staff and clients.Promoted and drove excellence in quality disability service provision across all levels at nannySA.Developed, implemented and evaluated individual plans for each participant within the NDIA funded program. Review individual participant’s plans as required by funding agencies.Promoted organisational readiness for NDIS by implementing processes and quality practices across the organisation.Establish and maintain productive relationships with disability service stakeholders including NDIA, participants and families, DCSI key stakeholders and promoted pathways between other NGO service providers.Managed and pioneered nannySA services for participants in South Australia using local knowledge, relationships and innovation to shape and drive business development.Worked with team colleagues to contribute to service planning and innovation.Promoted Hessel Group services by analysing market trends, seeking consumer feedback, collaborating with stakeholders and responding to need and demand.Liaised with both government and non-government organisations to promote quality outcomes for nannySA clients.Worked closely with management to ensure productive management of all resources and operational processes including human resources, finances, communication/marketing and business processes.Coordinated and lead the process of incident reporting, including preparation and investigation and corrective actions. Managed funded agency incident reporting requirements.Coordinated scheduling and workflow of all teams and supervised employee performance, resolved operational issues within departments, provided process improvements and identified and implemented cost savings solutions Show less

Managed day to day operations and service delivery for the client services team, managed the relationship between operations, finance and payroll teams, served as point of contact for referring agencies and support staff and clientsManaged the development and delivery of community based programs – DCSI, SMF, IDF,NDIS , Private FundingManaged support for staff working with clients and families in crisisManaged the process of providing successful referral and linkage to… Show more Managed day to day operations and service delivery for the client services team, managed the relationship between operations, finance and payroll teams, served as point of contact for referring agencies and support staff and clientsManaged the development and delivery of community based programs – DCSI, SMF, IDF,NDIS , Private FundingManaged support for staff working with clients and families in crisisManaged the process of providing successful referral and linkage to other servicesProfessionally represented the organisation at network events, forums and meetingsEnsured that all programs are relevant to the needs of clients while representing best practice logistics planning, safety, policy and risk managementDirected scheduling and workflow of all teams and supervised employee performance, resolved operational issues within departments, provided process improvements and identified and implemented cost savings solutionsDirected business development initiatives, identified areas for strategic growth, developed leads and opened new accounts and provided ongoing support to key accounts state wideDeveloped policy and operational procedures,Recruitment and ongoing workforce training and support of all new hires and existing staffCollaborated with leadership and executive teams in development and evaluation of the organizations strategic goals, indentified growth potential and process improvements and worked with cross-functional teams to streamline organizational workflows and maximize operational efficiencies Show less

System testing and recording of results Documenting proceduresInvestigating processes and solutionsProviding documentation to internal and external stakeholders Managing meetings with both internal and external customersAdvocating positive change management Training all levels of staff, including writing training material Maintaining a focus on Service delivery for results Keeping across the entire scope of the business for future… Show more System testing and recording of results Documenting proceduresInvestigating processes and solutionsProviding documentation to internal and external stakeholders Managing meetings with both internal and external customersAdvocating positive change management Training all levels of staff, including writing training material Maintaining a focus on Service delivery for results Keeping across the entire scope of the business for future developmentComprehensive involvement in all ICT projects Awareness of legislative change that may affect the businessCreating and implementing project plansSolution focus management Show less

Served as lead assistant to team of regional managers, responsible for the development and implementation of sustainable systems of operation across the division through the identification of process improvement activitiesExperience in the development and delivery of community based programs – HACC, EACH, EACHD, Private FundedProvided administrative and non-clinical operational support while providing leadership in relation to systems development and business improvement with… Show more Served as lead assistant to team of regional managers, responsible for the development and implementation of sustainable systems of operation across the division through the identification of process improvement activitiesExperience in the development and delivery of community based programs – HACC, EACH, EACHD, Private FundedProvided administrative and non-clinical operational support while providing leadership in relation to systems development and business improvement with a focus in ensuring effective use of the continuous improvement systems, occupational health and safety and risk management systemsAnalyzed data for trends and patterns and compiled reports on incident trends, developed protocols and procedures to mitigate risk and decrease liabilities while improving client care outcomes Show less

Responsible for the day to day scheduling of the both clinical and non clinical staff, developed roles and key responsibilities for staff and incorporated performance metrics to measure outcomes and provide operational improvements Conducted needs assessments and matched client needs with the appropriate clinical skill, assigned staff to clients and served as the point of reference for all accountsDirected business development initiatives, identified areas for strategic growth… Show more Responsible for the day to day scheduling of the both clinical and non clinical staff, developed roles and key responsibilities for staff and incorporated performance metrics to measure outcomes and provide operational improvements Conducted needs assessments and matched client needs with the appropriate clinical skill, assigned staff to clients and served as the point of reference for all accountsDirected business development initiatives, identified areas for strategic growth, developed leads and opened new accounts and provided ongoing support to key accounts Oversaw the creation and analysis of performance and resource reports and staff availability, provided change management solutions to address inefficiencies and improve organisational performance Provided coaching and mentoring of all staff and tailored workflows to achieve organisational objectives, conducted new employee orientation and supervised the performance of staff Show less