| Responsible for PREA certification and ACA accreditation audit preparation and mock audits for residential and in-custody programs.| Conduct and assist with investigations for PREA-related allegations.| Provide technical assistance for 28 facilities in the northeast United States.| Responsible for monitoring and assisting with formal customer responses.

| Responsible for supervision of five facilities and eight contracts throughout the southwestern Pennsylvania.| Responsible for $4+ million yearly operation, including financial planning, budgeting, revenue forecasting and invoicing oversight.| Conduct semi-annual quality assurance audits to ensure contractual compliance.| Engage in business development throughout the state, managing relationships with current customers and creating new business opportunities.| Design and/or implement new business processes and pilot programs.| Engage in professional development of direct reports, providing coaching and guidance to increase management effectiveness.

| Responsible for program planning, supervision of staff, and management of facility operation. Primary customer contact and liaison.| Responsible for $1+ million yearly operation. Able to meet or surpass financial goals each year.| Conducted monthly/quarterly assurance audits. Increase in audit score each year over previous year.| Responsible for oversight of licensed Drug & Alcohol program. Improved Department of Health inspection results each year over previous year.| Responsible for management of staff. Reduced staff turnover from 90% to 30%. Assisted staff with professional development, resulting in four internal promotions and one Subject Matter Expert. | Developed case management spreadsheet to increase case manager efficiency.| Developed monthly prison board and day end reports for customer. Developed monthly newsletter to highlight program successes.| Provided training for neighboring facilities.

| Responsible for management of criminal offenders in programming.| Responsible for group facilitation, assessments, documentation, and disciplinary actions.| Facilitated weekly groups, including MRT, Life Skills, Anger Management, Drug & Alcohol Education, and Job Readiness.| Developed individual treatment plans for clients under supervision.| Responsible for case coordination with assigned probation officers.