Director Of Digital Product Management
Burlington, Massachusetts, Us
• Led planning and delivery of platform scaling, growing pilot from 150 members and five staff to entire 13K customer base and 450 staff in five months.• Drove delivery maturity of the product team, aligning on key deliverables and milestones and providing effective tracking and transparency to team leadership.• Collaborated cross-functionally with operations, learning, and development to equip and support staff during the three-month rollout process.• Streamlined admissions, increasing admission efficiency by 33% and facilitating 1K weekly group meetings and quarterly care planning in-app for 12K members.• Drove product development, requirements refinement, and testing based on initial designs and requirements to be pilot ready in six months.• Rolled out platform to pilot group, growing pilot population from ten to 150 customers over five months, bringing customer experience into single telehealth and ongoing care solution.• Collected customer and internal stakeholder feedback to continually refine features to deliver excellent customer and staff experience.