Adam Scurrah Email & Phone Number

Vancouver, Bc, Ca

Waterloo, Ontario, Canada

• Successfully managed a portfolio of approximately seven hundred mortgage loans on a quarterly basis while maintaining top retention rates of 80% or higher, which is considered to be above target.• Monitored loan serving agreements and loan covenants to ensure compliance.• Spent ample time with each applicant to break down complex information into terms that were easy to understand. • Identified valuable solutions for customers with credit problems and worked with them to increase their credit, allowing them to qualify for a more favorable interest rate. Proven exemplary communication and empathy skills achieved in these communications.• Negotiated payments for customers with delinquent loans.• Assessed financial means and desires of each client in order to set up appropriate mortgage packages.• Communicated with applicants to obtain information for loan renewals and answered questions about complex processes.• Maintained a mastery of industry and company specific knowledge. Providing this knowledge to clients in hopes of empowering them to make the best decision for their needs. I am a firm believer in client empowerment through the power of education, communication and building rapport.

Kitchener, Canada Area

• Coached clients about loans and lines of credit based on availability, terms and benefits.• Achieved exceptional performance reviews through customer service surveys by coaching and using critical thinking to address problems.• Reviewed credit histories from applicants and determined feasibility of granting requested loans.• Successfully collaborated with a diverse group of coworkers to accomplish goals and address issues related to our products and services.• Resolved client complaints by expressing empathy and leveraging strong communication and negotiation skills.• Exceeded customer expectations by clarifying needs, identifying options, and recommending needs-base solutions.

Kitchener, Canada Area

• Demonstrated leadership skills by fostering a team environment and ensuring orders were processed in an efficient and timely manner.• Embraced full responsibility for quality of food served, followed proper plate presentation guidelines and garnished artful dishes for maximum appeal to discerning customers.• Demonstrated and modeled positive and professional communication with team members, resulting in engaged co-workers and satisfied and loyal customers.• Trained kitchen workers on culinary techniques.• Supervised kitchen food preparation in demanding, high-volume environments.

Montreal, Canada Area

Responsible for knowing all positions of the Kitchen. Required to work in all positions knowing the full menu in order to prep, cook, and present food for clients in a timely fashion with consistency of a good product. Responsible for the entire Kitchen on Mondays and often take charge when the Kitchen manager is gone

Montreal, Quebec

Same as listed before.

Cambridge, Ontario, Canada

Same as listed before.

Montreal, Quebec

Same as already listed

Cambridge, Ontario, Canada

Join QC repair to relieve full time employees for vacation. Learn various jobs on line that include measuring within spec, filing, palm sanding, mig welding, braze welding, and studpulling.

Montreal, Quebec

Prepare food in the morning as well as make salads for the lunch or dinner rush.

Ymca Camp Belwood

Responsable along with your head cook to cook food for the entire camp. This meant cooking breakfast, lunch and dinner for numbers between 70 - 150 depending on how busy camp was. Also responsable for supervising and helping CIT'S and Counselors with issues that arise.

Kitchener, Ontario

Responsible for taking orders and having food prepared well and on time with other meals as well as knowing proper food safety.

Ymca Camp Belwood

Exact same responsabilities as a CIT (listed below). Also responsible for training CIT's to be counselors.

Kitchener, Ontario

Same as before. Returned for new ranger season.

Ymca Camp Belwood

A Summer position in which you are responsible for watching over a cabin of children. Children are grouped together by age and are between 5 - 14. Your responsability is to entertain the kids with different camp activities such as canoing, sailing, archery etc... Your job is also to make sure the kids are having fun all while in a safe environment.

Kitchener, Ontario

Worked at the kitchener auditorium during the Rangers hockey season. Started as cashier however moved to pizza line. Later moved to head chef of west position in charge of keeping food all stocked and making burgers, hotdogs, fries.