Renewal Account Manager
Current- Successfully managed a portfolio of approximately seven hundred mortgage loans on a quarterly basis while maintaining top retention rates of 80% or higher, which is considered to be above target.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Spent ample time with each applicant to break down complex information into terms that were easy to understand.
- Identified valuable solutions for customers with credit problems and worked with them to increase their credit, allowing them to qualify for a more favorable interest rate. Proven exemplary communication and empathy.
- Negotiated payments for customers with delinquent loans.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.