Adam Williams

Adam Williams Email and Phone Number

Billing Migration Specialist @ Tekton Billing
london, greater london, united kingdom
Adam Williams's Location
Hythe, England, United Kingdom, United Kingdom
Adam Williams's Contact Details

Adam Williams personal email

About Adam Williams

I'm now into my third decade in the telecoms industry.I come from a mobile background - I started out in early 2001, when BT Cellnet (remember them?) was still a thing, but along the way, I've been involved in other services too, and have spent a lot of my time working with Hosted Telephony and Connectivity in recent times. A lot has changed in the meantime, and keeping track can be difficult without a helping hand - I specialise in "getting my hands dirty", helping partners with their opportunities by delving into the technical detail and ensuring we get it right first time.After that, I spent some years working with Channel Partners at a reseller, and following that I crossed over to be one of them - using my experience within the arena to help other resellers and dealers offer better services and gain more customers.Following a time considering what I wanted to do with my career, I landed at CTG. I joined a team that was as passionate as I am about making a genuine difference, empowering landlords and residents with better connectivity and a focus on safety in their buildings, two hot button issues that need to be resolved and fast. My role was to work with the telcos that supplied the buildings that we transformed. Everyone needs better connectivity these days, and I was proud to be part of that work. Two happy years there came to an end in 2024.I've now joined Tekton Billing, as part of the team making billing better in the telecoms arena. For too long partners haven't had what they needed to bill and assess their services - that they are both buying and selling - and I'm proud to be part of the change and the future.Life isn't all about telecoms, thankfully. Away from the office, I write about music, I take photographs, I travel, and I collect vodka (yes, I have over 90 types at home. I even drink it on occasion). I also captain an unusual charity football team that plays in Whitby twice a year (COVID-excepting) and wear all black (and have been in the press more times than I care to count). I live with my wife on the southeast Kent Coast (yep, we're more escapees from London recently), and one day, we'll have a dog - a dalmatian if she has her way.Specialities: Data Analysis, Business Intelligence, Business Analytics, Business Development, Hosted Telephony, Connectivity, Technical Specialist, Mobile Communications, Relationship Building, Account Management, Mobile Telecoms, Sales, Innovation, Customer Service, Communication, Attention to detail, Excel, Salesforce, 8x8, Hosted Voice, Data Connectivity, Channel Partner, Networking

Adam Williams's Current Company Details
Tekton Billing

Tekton Billing

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Billing Migration Specialist
london, greater london, united kingdom
Website:
tektonbilling.com
Employees:
8
Adam Williams Work Experience Details
  • Tekton Billing
    Billing Migration Specialist
    Tekton Billing Nov 2024 - Present
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  • Complete Technology Group Limited
    Data Analyst / Account Manager (Telecoms)
    Complete Technology Group Limited Oct 2022 - Jul 2024
    Remote
    Managed onboarding of telecom firms for leasing or purchasing Passive Fibre products, ensuring swift and efficient integration into the company's portfolio. Analyzed multi-source data using various Excel methods and GIS Mapping to identify optimal building targets for product installation, leading to increased lease opportunities. Prepared and presented comprehensive reports and forecasts to inform senior management and board members on build planning and commercial value. Oversaw data cleansing and data management – including complete rebuild of elements of data held in preparation for new BMS launch - within PostgreSQL and MS Dynamics environments, contributing to process design and refinement in response to evolving business needs. Demonstrated proficiency in SQL, advanced Excel, Power BI, and Power Query to support business change and client support initiatives.● Conceptualized and executed the build-out of a new section in the BMS, enabling the recording, processing and billing of new product connections to customers.● Significantly reduced wayleave recording errors from over 13% to 0.3% within six months, improving data accuracy and operational efficiency.● Developed new reporting mechanisms to track connection progress and KPIs, providing valuable insights for board and investor decision-making.● Enhanced data processing speed by streamlining the import and verification of data from various sources, demonstrating a keen ability to optimize workflows.
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  • Digital Wholesale Solutions
    Account Director (Mobile)
    Digital Wholesale Solutions Mar 2022 - Jun 2022
    Hythe, Kent
    Managed key partnerships for a portfolio of partners in the South-East, focusing on business growth through strategic relationship building and cross-selling. Collaborated with internal and external stakeholders to expand partner offerings, including mobile, connectivity, and hardware solutions. Spearheaded the acquisition of new partners, enhancing the company's market presence. Specialized in account management, customer success, and solutions selling with a comprehensive understanding of telco billing and commercial negotiations.● Successfully onboarded new partners, broadening the company's mobile distribution network.● Demonstrated expertise in account management and customer success, ensuring high satisfaction and retention rates.● Utilized solutions selling techniques to effectively meet partner needs and drive sales.● Leveraged commercial knowledge to construct and negotiate deals that maximized profitability and partner value. ● Expanded the company's reach by sourcing and securing strategic partnerships within the industry.
  • Zest4
    Channel Manager
    Zest4 Mar 2019 - Oct 2021
    Wilmslow, England, United Kingdom
    Managed day-to-day operations for a team of Channel Managers, specializing in 8x8 services and connectivity solutions. Led partner recruitment and management, ensuring continuous support and relationship enhancement. Developed and presented quotes, conducted thorough research for due diligence, and facilitated deal closures. Served as a pre-sales consultant and product specialist, providing expert guidance and training to partners. Conducted large-scale webinars to educate and upskill partners on new products.● Closed a landmark deal for a 350-seat Contact Centre solution, representing the largest single agreement secured by the company.● Managed cross-team collaboration to successfully close a significant deal worth £300k, showcasing strong project management and team coordination skills.● Elevated partner capabilities by conducting comprehensive training sessions, establishing a reputation as an indispensable business consultant.● Enhanced product knowledge and confidence among colleagues, contributing to a more informed and effective sales force.● Spearheaded the introduction of new products and services, driving innovation and expansion within the partner network
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  • Babblecloud
    Business Analyst
    Babblecloud Mar 2010 - Nov 2018
    London, United Kingdom
    Managed a portfolio of retained clients, ensuring high-quality account management and direct sales. Transitioned into a Key Business Analyst role in early 2016, providing comprehensive reporting and actionable cost-benefit analyses for company-wide decision-making. Excelled as a "super-user" of Excel and various billing and customer systems, contributing to process improvements and development initiatives. Offered second-line support for key mobile customers, focusing on detailed reporting and effective problem resolution in collaboration with account managers. Played a pivotal role in integrating mobile customers and staff, facilitating cross-sales and synergies with other products. Maintained a reputation for excellent troubleshooting skills, significantly contributing to customer retention and service quality.● Developed a new sales tracking database, seamlessly integrating it into Salesforce to enhance management capabilities.● Recognized for expertise in mobile usage analysis, supporting deal construction and account management for top-tier clients.● Retained by the largest accounts for specialist support due to exceptional service and problem-solving abilities.● Closed significant deals, cementing long-term client relationships and contributing to the company's growth from seven to over seventy employees.● Designed and implemented a sales dashboard under tight deadlines, demonstrating agility and technical proficiency.
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  • Outsourcery
    Internal Account Manager
    Outsourcery Sep 2005 - Nov 2009
    Core member of inbound team that worked with numerous departments in the business, managing corporate mobile accounts (anything from 20 to 1000+ Mobile, Blackberry and other Data connections) as part of business that is a Service Provider on the Vodafone UK Network.Good troubleshooting reputation, and quality of customer service offered cited by a number of customers as reason that they re-signed.Strong links and support with the Sales Teams as part of the role to ensure contractual and service-level obligations were met, and also to assist with gaining new business, advising upon potential leads that arose and pro-actively offered solutions to existing customers.Main implementation specialist working as first office contact for new customers.
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  • Nhs Sheffield Care Trust
    Development Officer
    Nhs Sheffield Care Trust Mar 2005 - Apr 2005
    (Temp Contract)Worked within a multi-disciplinary team, alongside clinicians, admin, managers and IT Team.Primary responsibility was to provide trend analysis and reports of treatment of drug users within the Sheffield region to the National Treatment Agency, working to tight deadlines.Data manipulation and analysis using MS Excel and Access.Other IT troubleshooting work as required.
  • Bt Exact
    Media Operations Executive
    Bt Exact Dec 2004 - Feb 2005
    Worked within a data centre, running reports and working with media hardware.
  • Cadbury Trebor Bassett
    Customer Operations Executive
    Cadbury Trebor Bassett Nov 2004 - Dec 2004
    (Temp Contract)A month-long temporary assignment to provide cover for the team.Part of the Performance Management Team, providing support to the supply chain and customer contact teams.Main responsibilities included providing Excel-based reports, drawing from Database systems such as Lotus Notes, SAP and Business Objects, with a heavy reliance on SAP for day-to-day work.
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  • O2 Uk
    Blackberry Implementation Specialist
    O2 Uk Jun 2003 - Oct 2004
    Part of the inbound team that managed new 40-day Blackberry Trials and Blackberry Contracts as they came though the Contract Administration Team.Work involved making outbound welcome calls to customers, checking accuracy of information supplied, and then liasing with customers, salespeople, and technical teams, during the course of trials to ensure the trials went as smoothly as possible.Additional technical knowledge of the Blackberry service gained to enhance the service offered to customers – became the main port of call for a number of salespeople to troubleshoot minor technical issues without recourse to the Technical Team.
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  • O2 Uk
    Customer Service Advisor, Assisted Roaming Project
    O2 Uk Sep 2002 - Jun 2003
    Part of an inbound team that assisted with customers calling in to activate new, Assisted Roaming SIM Cards (to offer an enhanced service to customers abroad). Communication with customers via inbound and outbound calls and E-mail.In addition to the basic role I managed the reporting of the Corporate Segment calls. Weekly, Monthly and ad-hoc reports were created and supplied to the Project Managers and Field Implementation Managers to ensure they were kept up to date with progress. Outbound campaigns were also managed from the same data. In the end this self-created database grew to some 34000 records, with nearly half of this total recorded as receiving the new SIM Cards.During my time on this team I also assisted with the training of GPRS/Data Services to new advisors into Select and Complaint Resolution, both at Leeds and Preston Brook (Runcorn). This involved the use of handsets, a laptop and other devices to enhance the training offered, and to ensure the trainees were aware of how the services work in practise.
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  • O2 Uk
    Customer Service Advisor, Select
    O2 Uk Feb 2001 - Sep 2002
    Dealt with all mobile account enquiries from BT Cellnet/o2 Select customers. Enquiries dealt with using PCs, telephones, and a wide variety of clerical work.Additional training in WAP and GPRS (mobile internet) – became the main point of contact within the department for Data queries. This knowledge was then rolled out to other members of the Select team to increase Data awareness and knowledge across the department.For the period August-2001 to April-2002 I was part of the Singlepoint project within Select, that strove to offer a more personalised service to a number of Select customers, both large and small (from a handful up to 150 connections). This proved to be of great use to many customers targeted, especially larger customers who were able to manage their accounts more effectively.
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Adam Williams Skills

Mobile Devices Telecommunications Mobile Communications Account Management Networking Management Managed Services Crm Sales Voip Solution Selling Customer Service Unified Communications Call Centers Broadband Hosted Services Wireless Team Management Cloud Computing New Business Development Training Customer Relationship Management Data Analysis Mobile Technology Product Management Analysis Strategic Partnerships Partner Management Telephony B2b Budgets Direct Sales Data Center Blackberry Call Center Troubleshooting Ip Channel Partners Voice Over Ip Business Development Customer Experience

Adam Williams Education Details

Frequently Asked Questions about Adam Williams

What company does Adam Williams work for?

Adam Williams works for Tekton Billing

What is Adam Williams's role at the current company?

Adam Williams's current role is Billing Migration Specialist.

What is Adam Williams's email address?

Adam Williams's email address is am****@****ail.com

What schools did Adam Williams attend?

Adam Williams attended King's College London.

What are some of Adam Williams's interests?

Adam Williams has interest in Djing, Football, Music Criticism, American Football, Politics, Live Music, Technology, Semi Professional Photography, Rollerblading.

What skills is Adam Williams known for?

Adam Williams has skills like Mobile Devices, Telecommunications, Mobile Communications, Account Management, Networking, Management, Managed Services, Crm, Sales, Voip, Solution Selling, Customer Service.

Who are Adam Williams's colleagues?

Adam Williams's colleagues are Iain Mackenzie, Arif Chowdhury, Daniel T. Macfarlane, Pooya A., Bethany Foley, Terry Mckeever, Sam Clarke.

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