Adam Williams Email & Phone Number

Remote

• Managed onboarding of telecom firms for leasing or purchasing Passive Fibre products, ensuring swift and efficient integration into the company's portfolio. Analyzed multi-source data using various Excel methods and.
• Conceptualized and executed the build-out of a new section in the BMS, enabling the recording, processing and billing of new product connections to customers.
• Significantly reduced wayleave recording errors from over 13% to 0.3% within six months, improving data accuracy and operational efficiency.
• Developed new reporting mechanisms to track connection progress and KPIs, providing valuable insights for board and investor decision-making.
• Enhanced data processing speed by streamlining the import and verification of data from various sources, demonstrating a keen ability to optimize workflows.

Hythe, Kent

• Managed key partnerships for a portfolio of partners in the South-East, focusing on business growth through strategic relationship building and cross-selling. Collaborated with internal and external stakeholders to.
• Successfully onboarded new partners, broadening the company's mobile distribution network.
• Demonstrated expertise in account management and customer success, ensuring high satisfaction and retention rates.
• Utilized solutions selling techniques to effectively meet partner needs and drive sales.
• Leveraged commercial knowledge to construct and negotiate deals that maximized profitability and partner value.
• Expanded the company's reach by sourcing and securing strategic partnerships within the industry.

Wilmslow, England, United Kingdom

• Managed day-to-day operations for a team of Channel Managers, specializing in 8x8 services and connectivity solutions. Led partner recruitment and management, ensuring continuous support and relationship enhancement..
• Closed a landmark deal for a 350-seat Contact Centre solution, representing the largest single agreement secured by the company.
• Managed cross-team collaboration to successfully close a significant deal worth £300k, showcasing strong project management and team coordination skills.
• Elevated partner capabilities by conducting comprehensive training sessions, establishing a reputation as an indispensable business consultant.
• Enhanced product knowledge and confidence among colleagues, contributing to a more informed and effective sales force.
• Spearheaded the introduction of new products and services, driving innovation and expansion within the partner network

London, United Kingdom

• Managed a portfolio of retained clients, ensuring high-quality account management and direct sales. Transitioned into a Key Business Analyst role in early 2016, providing comprehensive reporting and actionable.
• Developed a new sales tracking database, seamlessly integrating it into Salesforce to enhance management capabilities.
• Recognized for expertise in mobile usage analysis, supporting deal construction and account management for top-tier clients.
• Retained by the largest accounts for specialist support due to exceptional service and problem-solving abilities.
• Closed significant deals, cementing long-term client relationships and contributing to the company's growth from seven to over seventy employees.
• Designed and implemented a sales dashboard under tight deadlines, demonstrating agility and technical proficiency.

Core member of inbound team that worked with numerous departments in the business, managing corporate mobile accounts (anything from 20 to 1000+ Mobile, Blackberry and other Data connections) as part of business that is a Service Provider on the Vodafone UK Network.Good troubleshooting reputation, and quality of customer service offered cited by a number.

(Temp Contract)Worked within a multi-disciplinary team, alongside clinicians, admin, managers and IT Team.Primary responsibility was to provide trend analysis and reports of treatment of drug users within the Sheffield region to the National Treatment Agency, working to tight deadlines.Data manipulation and analysis using MS Excel and Access.Other IT.

Worked within a data centre, running reports and working with media hardware.

(Temp Contract)A month-long temporary assignment to provide cover for the team.Part of the Performance Management Team, providing support to the supply chain and customer contact teams.Main responsibilities included providing Excel-based reports, drawing from Database systems such as Lotus Notes, SAP and Business Objects, with a heavy reliance on SAP for.

Part of the inbound team that managed new 40-day Blackberry Trials and Blackberry Contracts as they came though the Contract Administration Team.Work involved making outbound welcome calls to customers, checking accuracy of information supplied, and then liasing with customers, salespeople, and technical teams, during the course of trials to ensure the.

Part of an inbound team that assisted with customers calling in to activate new, Assisted Roaming SIM Cards (to offer an enhanced service to customers abroad). Communication with customers via inbound and outbound calls and E-mail.In addition to the basic role I managed the reporting of the Corporate Segment calls. Weekly, Monthly and ad-hoc reports were.

Dealt with all mobile account enquiries from BT Cellnet/o2 Select customers. Enquiries dealt with using PCs, telephones, and a wide variety of clerical work.Additional training in WAP and GPRS (mobile internet) – became the main point of contact within the department for Data queries. This knowledge was then rolled out to other members of the Select team.