Guide internal and external project teams through workflow and system design recommendations in complex client environments Carry out client identified projects to completion using data to articulate benefits provided to key stakeholdersBuild effective working relationships with key client leaders including CIO, CMIO, and Physician Champions resulting in high client satisfactionManage cross-functional relationships with internal stakeholders to achieve service line and project strategic visionManage project team members to ensure project tasks are completed on time and project timeline stays on trackWork closely with internal and external Project Management to ensure implementation is on track and develop mitigation strategies for any identified risksUse data and analytics to drive project goals, client imperatives, and end user adoptionPresent initial data driven goals and post implementation benefits to client leadership teamsWork closely with engineers and strategists providing feedback for enhancements of solutionsDrive associate growth and development via proactive support and coaching of internal team members

Developed and maintain physician relationships among clients and across the industryArticulate clinical adoption benefits to clients and advise on best practicesWorked closely with client executive leadership to develop a strategic plan that aligns with organizational imperativesWorked closely with client physician leadership on developing strategies to positively impact physicians by leveraging data and analyticsResponsible for contributing to the development of corporate solutionsPresented executive leadership corporate vision and strategy and discuss how it can fit into their goals/imperatives

Succeeded in a team setting to design, build, and implement multiple solutions throughout the USLead design discussions throughout the project implementationSupported project team as the “expert” on design of solutionsEscalated project issues accordingly to Executives on client and Cerner side as needed

Managed multiple team members throughout the implementationsCommunicated daily with clients through conference calls, email, and face to face meetings to discuss system functionality, design requirements, process flows, and project status.Assisted with troubleshooting and quickly resolve problems. Developed queries to extract data from database for analysis.Mentored new team members

Succeeded in a team setting to build and execute solutions for multiple clients throughout the US. Developed test scripts for system testing and validation. Thoroughly trained clients of the functionality of the system.Assisted with troubleshooting and quickly resolve complex issues.

Worked closely with physician, nurses, and implementation team with workflow analysis, design, development and maintenance of Epic applications, particularly the EpicCare Inpatient module (Orders and Clinical Documentation) and ASAP (Emergency Department).Performed regression testing and assist in the development of test plans and scenarios.Troubleshoot and track issues with Epic clinical system. Provided onsite implementation support during go-live.Completed build fixes and new build in the live production domain as necessary

Provided a broad range of PC support including networking, account creation, Microsoft Windows and other unique University systems.