Manage CX team to provide the customer care experience to JuneShine's customersCoordinate solutions to customer service issues with appropriate internal departments andexternal partnersManage all customer care E-commerce platforms (Gorgias, Shopify, Okendo, JustCall, Recharge,Helpdocs)Manage & execute JuneShine's social media community engagementLead the management of third-party partners to maintain and improve efficiencies for optimalcustomer satisfactionWork collaboratively with the Operations and Marketing departments on inventorymanagement and forecasting for retailer shipmentsExecute product launches (SKU request forms, inventor, and test orders with third parties)Manage trackers, claims processes, delivery expectations, and resendsGenerate weekly reporting for Customer Care, Fulfillment, Shipping, and Quality IssuesProcess and analyze data to identify opportunities to improve department metrics (i.e.Tickets Created, Tickets Received, Resolution Time).Update SOP's as needed when process efficiencies are madeAssist Marketing Manager with retention programs, including memberships, referrals, etc

Tasting Room Supervisor (September, 2018 – March, 2019)• Responsible for running all aspects of the tasting room including: standard operating procedures, carrying out events, troubleshooting issues, and all financial processes• Manage employees of multiple departments by delegating tasks and responsibilities to conduct a more efficient work environment• Implementing systems for scheduling, hiring, and training• Develop and enforce successful tactics to increase revenue Tasting Room Lead (February, 2018 – September, 2018)• Responsible for tasting room daily procedures, finances, and management of staff• Uphold policies to ensure maximum productivity • Provides guidance to subordinates by setting and monitoring performance standardsSenior Beertender (June, 2017 – February, 2018)• Supervises daily shift operations in absence of higher management • Set up special events and private parties and oversee appropriate execution by staffBeertender (August, 2016 – June, 2017)Enhance customer service through product brand knowledge, education, and friendliness

• Work one-on-one with Type II Diabetes, Hypothyroid, and other autoimmune patients through nutritional education, supplementation and lifestyle recommendations• Establish nutritional resources, menus and additional daily regimens for patients• Produce and manage company marketing –increasing show rate and patient sign-ups weekly• Administrative responsibilities: statistics, filing, scheduling, and all patient financial and insurance services utilizing QuickBooks

• Maintained the largest percentile of pre-sale registrations for two studios prior to opening • Continued with the greatest membership sales of each studio post-opening• Established and maintained an effective customer outreach and referral program• Conducted telephone inquiries/follow up calls/customer care calls• Promoted and hosted internal and external marketing events for current and potential clients

• Managed and delegated employees throughout the store• Highly educated in nutrition and supplementation by attending over 120 training sessions held by supplemental vendors of the wellness industry.• Managed ordering and preserving merchandise supply• Established, developed, and maintained valuable customer service and clientele Educated in integrative perspectives in the health field