Heatleys Safety & Industrial is your one stop International partner for safety, industrial, workplace consumable products and supply chain services.As a supplier and distributor, we offer a comprehensive range of Safety, Industrial and Workplace products and vertically integrated supply chain services. These services provide customers with purchasing options and solutions that are essential to the operation of their business.Heatleys hold approximately 40,000 product lines in stock at our distribution centres, with access to an additional 300,000 items from our leading product and brand partners. We have the ability to supply to you internationally from our Australian or UK locations or via local in country distributors.As your supply partner we offer several commercial operating models with which to trade with us, such as contract-based options which delivers functional benefits and cost savings. Heatleys also offer in-country wholesale distributorships or the opportunity to become a member of our global buying group

Drove the progression of operational capability through the development of systems and facilities, global supply chain, business processes, reporting metrics and people to enable Winchester Supply to operate autonomously and deliver on its potential. • Responsible for end-to-end customer and supplier value chain for all commercial activity across EMEA region. Supplier selection, rationalisation and integration program to achieve maximised profitability and customer performance.• Development and management of global intermodal freight service capability and integration• Management of team in UK and operational delivery teams in Africa, combined team of 65 across 2 continents.• Development and implementation of fully outsourced global procurement and logistics solution for large customer in Africa. Delivered the largest customer contract secured by the company involving procurement in 19 countries, global logistics management and full outsourcing of customer’s onsite warehousing and supply solution in Africa.

Engaged in a business building role by ADG Global Supply, a global procurement and supply chain management company supporting the mining sector, seeking to establish operations in Europe in order to improve their service capability to African-based customers.• Responsible for detailed strategic planning and organisational development of EMEA operational capability. • Developed operational infrastructure and capabilities to create a sustainable and robust supply chain platform in EMEA.• Worked closely with key customers across Africa to deliver bespoke logistics and procurement solutions.• Management of the strategic integration following the acquisition of Winchester Supply in 2012.

Internal management consultant for Clayko, a medium sized information and document management business seeking to grow.• Redesigned corporate strategy and strategic marketing approach, customer product and service offerings. • Conducted detailed analysis and reengineering of business processes and identified new business development opportunities.• Delivered detailed strategic planning and organisational change roadmap to establish Clayko as a specialist solutions provider in the fields of collaboration, document automation, ECM and hosting.

Engaged in an in-house consulting role to advise and establish a new business offering in digital imaging services, content and records management, for Toll Group, a traditional logistics service provider seeking to diversify revenue opportunities. • Developed the go-to-market strategy, business operating model and processes, products and service offerings and pricing.• Established the new business unit ensuring integration with other entities within the group.• Successfully delivered a profit accretive acquisition and achieved board approval for funding to seed the new business unit.

Founder partner of a management consultancy focused on operating model design, business process improvement and change management. C-level engagements in consumer multimedia, international logistics and freight forwarding sectors. • For Panalpina: Conducted cross-functional business process and operating model analysis to define the critical path of customer satisfaction. Redesigned customer-facing operating model and recommended changes to KPIs reducing customer turnover by 40% in 6 months.• For Technicolor: Advised the Asia Pacific Vice President in acquisition due diligence of a key competitor’s distribution assets.• For Australia Post: Mentored and led a new team in the implementation of $20m per annum OfficeMax distribution solution.

A member of the Australia Post Management Team, responsible for the management and business development activities of the Consumer Electronics and Multimedia team including strategic analysis of customer requirements, design of customer fulfilment solutions, required IT, operational systems and processes to support them. Project Director for delivery of all large-scale integrated project deliverables. C-level stakeholder engagement and management responsibility with key customers.• Successfully led a 15-month $5m integrated customer fulfilment solution implementation for Dell Computers managing in-house, contract and vendor resources with a project team of up to 70 people located across Australia and SE Asia.

My task was to ensure seamless implementation of the Xbox business plan & integration to Microsoft including managing the relationship with Microsoft & with all Xbox retailers.As Integration Manager & Consultant to the Program Director I was responsible for an extensive business requirements document, implementation timeline, risk analysis & project plan. I ensured conformity with the client & for project management of the supply chain, account management & retailer components of the business model.I worked with Corporate Counsel to develop the retail operational model & policies into a Contract. I designed the operational exhibits on ordering methodology, EAN compliance, Delivery arrangements, Reporting & Rebates. I was the lead in the negotiations with the Retailers. During the launch I ran the ‘War Room’ responding to critical issues & ensuring all retailers received sufficient launch stock. I then transitioned the this into the Xbox Account Management Team.• Successfully delivered Xbox retail operations implementation ensuring that all retail stores had received opening stock and week 1 replenishment prior to launch day, achieving an unblemished product launch for Microsoft in Australia and New Zealand.

Managed the development lifecycle of logistics and retail operations components for the Xbox launch in Australia and New Zealand. • Successfully delivered detailed competitive intelligence critical to enabling Microsoft Australia to petition Microsoft HQ for phase one launch status.• Designed business processes and operating model for; 4PL purchase and importation of Xbox product, retail distribution, consumer returns policy and reverse logistics operations, credit management, retail account management, distributor and retailer rebate structure, reporting metrics and key performance indicators. • Defined, developed and led the tender process to identify and appoint logistics and after-sales service partners.