My position as Director Professional Services APAC is a blended role combining the skills of a Principal with the management responsibilities of a Consulting Manager. This position is an organisational leader, leading both business and technical team members across the professional services organisation globally. This position is a customer-facing, revenue generating chartered, while engaging customers in a consultative capacity and providing specialized expertise around CxOne products, the contact center industry, and other contact center ecosystem topics. It will be key in assisting customers to adopt transformational change across multiple disciplines, including telecommunications, infrastructure, analytics, social media, data and others.

Providing Consulting and Transformation services specialising in Health, Aged Care, Financial Services and IT Service Providers.​Wellspring Consulting has a proven track record in commercial and IT delivery, we have delivered on IT Governance, Risk Management and Information Security. Partnership and collaboration with our customers has focused on the management and coordination of compliance activities to meet relevant accreditation, regulatory and contractual requirements.

CEO at Harbour ISP

As Harbour IT’s General Manager of Cloud & Network Services, I have overseen and managed the creation of Harbour IT’s IT-as-a-Service platform offering. From initial concept design, to build and run, I have lead a team of skilled architects and engineers to create this highly anticipated hybrid product. I have worked closely with partners, customers and technical engineers to understand the market perception, requirements and potential of this product. I enjoy working with customers to provide effective service solutions. "It's so rewarding to see a successful project from start to finish, through the implementation life cycle and into operational support."

Formerly MBF Australia Limited.Management of all aspects of information technology service provision for the former MBF Group of companies. This includes the development and implementation of an appropriate IT strategic plan and the management of all operational aspects of the IT environment including infrastructure, data centre facilities, facilities management, security, risk management, service desk, provisioning, database services and the management of third party supplier relationships.Responsibility for the management of the Services team comprising 60 permanent staff and 40 contract staff.Responsibility for all IT infrastructure projects delivering to time and budget constraints, ensuring that planned business benefit is realised.Management of existing outsourced service provision relationships from tender, through contract negotiation and review, ensuring adherence to service level agreements and supporting an ongoing healthy relationship with valued providers.Responsibility for leadership and development of staff in cohesive and effective teams, ensuring personal development through a formal performance management and review process as well as informal management and staff interaction. Ensure effective service planning and continuous improvement.

Management of all aspects of information technology service provision. This includes the development and implementation of an appropriate IT strategic plan and the management of all operational aspects of the IT environment including infrastructure, data centre facilities, facilities management, security, risk management, service desk, provisioning, database services and the management of third party supplier relationships.Responsibility for the management of the Infrastructure team comprised of 60 permanent staff and 40 contract staff.Responsibility for all IT infrastructure projects delivering to time and budget constraints, ensuring that planned business benefit is realised.Management of existing outsourced service provision relationships from tender, through contract negotiation and review, ensuring adherence to service level agreements and supporting an ongoing healthy relationship with valued providers.Responsibility for leadership and development of staff in cohesive and effective teams, ensuring personal development through a formal performance management and review process as well as informal management and staff interaction. Ensure effective service planning and continuous improvement.

Management of all aspects of the information technology service provision to customers within TOWER Australia and affiliated companies. This includes the development and implementation of an appropriate IT strategic plan and the management of all operational aspects of the IT environment including infrastructure, data centre facilities, facilities management, disaster recovery, helpdesk, and the management of third party supplier relationships.Responsibility for the management of the IT Group Systems department comprised of over 30 permanent staff and 15 contract staff, covering facilities management, desktop services, Helpdesk, infrastructure monitoring and management.Responsibility for all IT infrastructure projects delivering to time and budget constraints, ensuring that planned business benefit is realised.Management of existing outsourced service provision relationships from tender, through contract negotiation and review, ensuring adherence to service level agreements and supporting an ongoing healthy relationship with valued providers.Responsibility for leadership and development of staff in cohesive and effective teams, ensuring personal development through a formal performance management and review process as well as informal management and staff interaction.

TOWER Group Network Australia (TGNA) was formed as a separate company providing all infrastructure and shared services to all TOWER companies in Australia and New Zealand. This position reported monthly to a Board of Directors and delivered significant costs savings and service improvements through consolidation and selective outsourcing.Management of all IT infrastructure services was via the TGNA mandate and delivered services through managed Service Level Agreements.Developed IT strategy for TGNA and its customers, both long and short term.Budgeted for IT infrastructure projects and ongoing operational services.Assisted with defining business requirements and identifying alternative technology.Identified service and service level performance, negotiated pricing, contracts, and service level implementation.Project Management of all IT infrastructure implementations.Performance reporting through monthly activity reports and scheduled TGNA Board Meetings. Preparation of Board documents.Architectures and standards development and process improvement.Delivered a centralised procurement function and shared IT services.Actively managed down costs by reduction in headcount, negotiation with third parties, judicious use of outsourcing, consolidation of services and procurement.

I had responsibility for the management of the Information Technology operations; a department of over 20 permanent and 10 contract staff. I was responsible for the management of multiple projects working with users to define project scope and deliverables, developing timing and cost estimates, assigningresources, monitoring and controlling progress of concurrent projects, ensuring deadlines met.Managed the operation and availability of the company computer facilities and infrastructureat a national level across Australia.My role assisted with the planning and formulation of an IT policy to meet the current andfuture needs of the business, monitoring of all IT operations, recommending and directingthe implementation of new technologies, vendor negotiation and liaison, overseeing projectmanagement of concurrent complex projects, and the leadership, mentoring, anddevelopment of IT operations staff.

Formerly CIC Technology Pty LimitedTechnical responsibility for Sales TeamJoint P&L responsibility for Sales Team with Sales ManagerSetting of team and individual budgets for Business Development Managers, Account Managers, Administrative staff and EngineersCo-ordination of project installs for customer base, both national and internationalPreparation of project plans and schedulesPresentation of proposals and supplier liaisonDocumentation and audit preparationManage installation and support teamsProvide pre & post support to Sales TeamNetwork plan, design & implementation

Formerly CIC Technology Pty LimitedManagement and co-ordination of Project TeamManaged a team of Project Managers, Senior Consultants, Technical Engineers and Administrative assistantsCo-ordination of project installs for customer base, both for national and international customersPreparation and presentation of project plans and schedulesFormulation of overall project delivery strategyPost project reviews and project signoffs

Management of the Pre Sales TeamResponsible for quality assurance of prepared documentationNew product trial and recommendationProposal preparation and presentationVerification of technical content of all client proposalsProject installation and supportProvide pre & post support to Sales TeamNetwork plan, design & implementationStandard operating environment deploymentsWorkstation standardisation and deploymentNetwork server deploymentsData Centre establishment and management