Group Head Of Consumer Operations And Lending
Current
Apr 2024 - Present
AeroLeads people directory · profile
Adam Small Email & Phone Number
Group Head of Consumer Operations and Lending (FCA Certified Person)
at
Evolution Funding Ltd
1 work email found
@evolutionfunding.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Group Head of Consumer Operations and Lending (FCA Certified Person)
Location
Chesterfield, England, United Kingdom
Who is Adam Small? Overview
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Quick answer
Adam Small is listed as Group Head of Consumer Operations and Lending (FCA Certified Person) at Evolution Funding Ltd, based in Chesterfield, England, United Kingdom. AeroLeads shows a work email signal at evolutionfunding.com and a matched LinkedIn profile for Adam Small.
Adam Small previously worked as Group Head of Consumer Operations and Lending at Evolution Funding Ltd and Head Of Operations at Evolution Funding Ltd. Adam Small holds 2:1 Ba(Hons), Management Studies from The University Of Leeds.
Company email context
Email format at Evolution Funding Ltd
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{first}{last}@evolutionfunding.com
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AeroLeads found 1 current-domain work email signal for Adam Small. Compare company email patterns before reaching out.
Profile bio
About Adam Small
A versatile Operations Director, skilled at delivering transformational change. I bring an analytical approach supported with Lean and Six Sigma techniques to find new solutions to familiar problems. Using authentic leadership to develop talent and build high performing teams. Over 15 years experience as a Head of Operations, Head of Complaints and Head of Department leading diverse teams across Service Delivery, Underwriting, Process delivery, Complaints Management, Analytics, Collections and Recoveries in Financial Services.
Listed skills include Credit Cards, Financial Services, Business Process Improvement, Complaint Management, and 20 others.
Current workplace
Adam Small's current company
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8 roles
Adam Small work experience
A career timeline built from the work history available for this profile.
Head Of Operations
Leading multiple Operations departments including Underwriting, Applications Processing, Payouts, Dealer (B2B) and Customer (B2C) inbound and outbound contact centres, Creating and leading a new prestige and specialist service centre, Complaints management and 3rd party oversight teams.Leading these teams through significant change and growth including Covid lock downs and pandemic
Jun 2019 - Apr 2024
Volunteer
Citizens Advice Bureau
Nov 2018 - May 2019
Senior Operations Manager: Head Of Recoveries
Leadership of in and out sourced teamsSenior relationship leadershipNegotiation and management of contracts Accountability for Contingent Collections, Debt Sale and sensitive customer processes
Mar 2015 - Oct 2018
Head Of Operations Development And Real Time Management
Management and leadership of diverse team of data and operations analystsIntroduced internal consultancy to Capital One Led a programme of process improvement including using lean thinking techniques, which delivered a 30% reduction in error rates Managed the real time reporting and remediation of incidents and events
Jul 2013 - Mar 2015
Head Of Operations Analysis And Development
May 2012 - Mar 2015
Head Of Complaints Resolution
I managed the Claims and General complaints elements of Capital One's complaints department. 6 Direct reports, who in turn managed between 80 and 100 complaints handlers with additional resource from a 3rd party supplier. Responsible for all PPI Mis-selling complaint handling, complaints about unenforceability and complaints about default sums.Led a project which delivered a significant improvement in the way Capital One handled and manage their PPI mis-selling complaints.
Nov 2008 - May 2012
Various Operational And Analytical Roles
Including call centre management at front line and senior management levels. Head of manual underwriting Head of Service and underwriting for Capital One personal loans Operations analyst
Apr 2001 - Nov 2008
1 education record
Adam Small education
-
The University Of Leeds
FAQ
Frequently asked questions about Adam Small
Quick answers generated from the profile data available on this page.
What company does Adam Small work for?
Adam Small works for Evolution Funding Ltd.
What is Adam Small's role at Evolution Funding Ltd?
Adam Small is listed as Group Head of Consumer Operations and Lending (FCA Certified Person) at Evolution Funding Ltd.
What is Adam Small's email address?
AeroLeads has found 1 work email signal at @evolutionfunding.com for Adam Small at Evolution Funding Ltd.
Where is Adam Small based?
Adam Small is based in Chesterfield, England, United Kingdom while working with Evolution Funding Ltd.
What companies has Adam Small worked for?
Adam Small has worked for Evolution Funding Ltd, Citizens Advice Bureau, and Capital One.
How can I contact Adam Small?
You can use AeroLeads to view verified contact signals for Adam Small at Evolution Funding Ltd, including work email, phone, and LinkedIn data when available.
What schools did Adam Small attend?
Adam Small holds 2:1 Ba(Hons), Management Studies from The University Of Leeds.
What skills is Adam Small known for?
Adam Small is listed with skills including Credit Cards, Financial Services, Business Process Improvement, Complaint Management, Management, Risk Management, Strategy, and Change Management.
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