Working with growth-focused business's looking to fine-tune their operations, identify inefficiencies, and align strategies to prevent costly issues - I enable businesses to scale sustainably and reach their long-term goals.

Lead the day-to-day management and operations of a 20 person UX design and research agency that focused on EdTech. My teams supported products being used by millions of users in classrooms across the globe each year.Business Strategy and Planning• Create, communicate and implement the Openfield mission, vision and values.• Assess the direction and performance of the company. Plan and implement short-, mid- and long-term business strategies.• Drive business growth, improve resource efficiency and increase profitability.Client Relationships and Business Development• Create and maintain relationships with industry leaders.• Find and secure new business leads.• Set and achieve growth metrics.• Deliver weekly projections reports.Infrastructure and Operations• Manage company operations to ensure goals are met based on the direction established in the strategic plan.• Manage relevant budgets and financial reports.• Manage business contracts.• Maintain resourcing picture to identify gaps and opportunities.Team Growth, Talent, and Performance• Create and implement team performance metrics.• Refine, maintain and implement, and communicate the organizational chart and structure.• Lead, guide, direct, and evaluate the work of the Leadership Team and staff.• Guide and support the Leadership Team to promote positive company culture, team engagement and growth.Brand and Public Relations• Participate in strategy for continuing to develop our positioning and storytelling.• Support positioning of Openfield as an EdTech, UX Design, and Research leader.• Evaluate and support participation expectations for Openfield team contributions to content development.

Focus was on the critical areas of the business in preparation for the President role. Used the year to restructure the leadership team to take over the day-to-day management of our design and research teams and increase their client responsibilities.• Developed and implemented strategic initiatives to drive growth and increase market share.• Managed high-level, high-touchpoint client accounts to ensure world class deliverables.• Maintained team organization, utilization, and success metrics.• Lead cross-functional teams to execute strategic initiatives to meet business growth metrics.

Lead and manage the day-to-day operations of UX research, UX and UI design. • UX Design leadership and strategy• UX Research leadership and strategy• UX Process methodology leadership and strategy• Company strategy and innovation• Internal roadmap planning• Client relationship management• Career management and growth of UX team• Created and lead company wide quarterly and annual review process• Curating company culture through open and honest communication• Attracting and retaining top talent

Providing hands-on design thinking and responsible for delivering strategic insight and leadership.• Providing UX design leadership throughout all project phases to ensure the team is working efficiently and incorporating leading-edge UX processes and technology.• Providing strategic insight at both industry- and project-level• Serving as the primary point of contact for all client and partner communications.• Managing design, production and development teams, as well as external engineering teams to ensure the product meets a standard of excellence throughout all project phases.• Leading charge to further optimize and routinize UX process.• Conducting process orientation for incoming staff.

VAD355 -- Interaction Design The course concentrated a great deal on user experience design and producing interactivity via various outlets like the Web, mobile phones and tablets. My students developed their skills in human interaction, information architecture, information design and usability testing.

• Leading UX strategy and design within a team of 15-20 people.• Successfully managed UX customization of MicroStrategy BI Platform.• Initiated and lead a weekly UX team collaboration call to inspire, share and generate ideas.• Responsible for evolving the interface of next generation Nielsen products, web applications and software.• Collaborating with the UX team to create world-class experiences for web and mobile applications.• Leading the design, organization, implementation, documentation and support of UX Standards.• Directed and designed discussion guides for user experience testing.• Improved and refined UX interactions after user test findings.• Directed design contractors and offshore development resources.• Created internal UX contest promoting user experience as part of product design.• GTC Solution Leadership Council MemberClients included:P&GUnileverKimberly-ClarkPepsiCo

Partnering with my clients to help them: recognize their needs, discover new ideas, and create a solution that is unique to them.• UX strategy, design and development.• Lead and directed web development teams.

• Leading UX design and strategy through web design, wireframe and sitemap creation.• Collaboration with web developers on site architecture and development.• Logo and brand standards design and development.• Project coordination and development support to implementation teams and project managers.• Budgeting and project estimation.Clients included:Macy's Inc.Freestore FoodbankBethesda Inc.

• Designed web interfaces• Developed/designed logos, identity systems and brand fundamentals• Created sitemaps and wireframes• Created functional HTML prototypes using CSS• Designed HTML email templates.Clients included:Cincinnati Art MuseumGBBN ArchitectsMichelmanGreat American Insurance

Designed web interfaces and maintained graphics for University of Dayton websites. Photographed campus for web usage.