Responsible for the marketing and communications of Llite. Successfully coordinated a company re-brand and led on the creation of a content-managed website and implementation of an e-marketing system. Managed the development of an e-learning platform to be sold to colleges across the UK. Launched a private training division of the business, leveraging existing capacity within the company, creating new revenue stream.

Accurately assessed and processed complex customer applications, regularly surpassing daily management targets of 97.5% accuracy. Delivered excellent customer service in high-pressured situations via a range of communication channels.