Senior Crm Administrator
CurrentDeveloped custom CRM cards using JavaScript, enhancing the UI of the HubSpot portal to improve associates' efficiency and user experience.Designed and generated detailed reports on key business metrics, enabling data-driven insights into trends and areas for improvement.Centralized and streamlined client inquiry processes, reducing response times and improving client satisfaction.Optimized HubSpot sequencing and marketing email campaigns, increasing client outreach email… Show more Developed custom CRM cards using JavaScript, enhancing the UI of the HubSpot portal to improve associates' efficiency and user experience.Designed and generated detailed reports on key business metrics, enabling data-driven insights into trends and areas for improvement.Centralized and streamlined client inquiry processes, reducing response times and improving client satisfaction.Optimized HubSpot sequencing and marketing email campaigns, increasing client outreach email open rates by 15%.Managed project timelines and objectives to successfully deliver new HubSpot features on schedule.Developed a streamlined sales pipeline, enhancing the customer journey and increasing the volume of generated sales leads. Show less