Developed custom CRM cards using JavaScript, enhancing the UI of the HubSpot portal to improve associates' efficiency and user experience.Designed and generated detailed reports on key business metrics, enabling data-driven insights into trends and areas for improvement.Centralized and streamlined client inquiry processes, reducing response times and improving client satisfaction.Optimized HubSpot sequencing and marketing email campaigns, increasing client outreach email… Show more Developed custom CRM cards using JavaScript, enhancing the UI of the HubSpot portal to improve associates' efficiency and user experience.Designed and generated detailed reports on key business metrics, enabling data-driven insights into trends and areas for improvement.Centralized and streamlined client inquiry processes, reducing response times and improving client satisfaction.Optimized HubSpot sequencing and marketing email campaigns, increasing client outreach email open rates by 15%.Managed project timelines and objectives to successfully deliver new HubSpot features on schedule.Developed a streamlined sales pipeline, enhancing the customer journey and increasing the volume of generated sales leads. Show less

Utilized UserGuiding to create comprehensive support guides, reducing IT inquiries for client portal assistance.Managed the help desk for the JAMS client portal, providing efficient and client-focused support.Conducted training sessions for associates on effectively using HubSpot software to maximize productivity.Developed detailed documentation to enhance understanding of software features and processes for both associates and clients.