Ádám Stéger Email & Phone Number

Budapest, Hungary

Budapest

Hungary

Virtual Call Center is the premier a telecommunication company offering professional call center software and telecommunication services. It provides the most comprehensive and state-of-the-art cloud-based call and contact centre software in Europe, used by 1000+ operators in more than 10000 campaigns. The synthesis of its worldwide solution is a fast-forward product that is the cutting edge of innovation in the telecommunications industry.

Hungary

I have been several scores as analyst, including:- Development daily, weekly, monthly reports in 2010. The daily and the weekly reports as one-page summary prepared, which arise due to anomalies we were able to respond immediately. The mounthly report helped us to make busines planes and made easier the overviews.- I was the head of the Work Force Management projekt in 2011. We reduced with this application the planning and assembly process time needs 20 hours to 4 hours.- Telephone sales team monthly closing duties, and commission accounts of helping the development of an Excel template in 2010 and 2011.- I was involved the telecommunication system statistical development of the business requirements definition, testing process and the new structure business presentation in 2010.- I worked in the CRM implementation project as a project manager in 2010. I got a role in determining the surface features, I got the role in the development of sales support functions, in testing and training of staff.- I was involved in the call center complex audit testing. We realised with rationalized the processes less than 3:00 service time with keeping the same quality (the standard service time in the branch is 3:30).- I got role in defining the data, in defining business requirements in the data warehouse developing project in 2010.

Main results as leading operator:- I took part in the development of client-server interface in 2008-2010. I was involved in defining the function, in the testing, in gathering user needs and int he teaching of the application using. We win the title of „project of the year” in 2009 with this project.- We developed a knowledge base. The administrators could find the update information extracted and detail in one platform. I helped the colleagues with editing and updating the surface.- I worked out Excel templates to determine the complex relationships For example: I solved in a simple, user-friendly way the additional product-related information search and display.- I was an active role in the operators assessment and mentoring in 2008-2009. The college who teached by me made higher resoult on the final exam than 90%