Running daily operations of the IT department, leadership team, wellness committee Remotely supporting 75 properties with constant additions, including help desk support for 175 employeesCreating, maintaining and eliminating user accountsAuditing of software, internet, telephone and fax accounts to provide savings along with eliminating waste Mentoring and developing employees through coaching sessionsContinual use of the hiring process to maintain a bench Creation of department vision, budget, policies, processes, procedures, training documents and videosMaintaining asset management of all hardware with data representing replacement datesLiaison for vendors, negotiating of contracts, Project Manager for software conversions Ongoing research and testing of new software, hardware and technologyConversion to new VoIP platform, maintenance of backup systemsPurchasing, provisioning and deployment of office equipment, network and VoIP phonesContinual education through leadership books, seminars, udemy and lyndaImplemented and maintained a 100% uptime of corporate network for one year runningDeveloping and managing project to create database driven websites for 75 propertiesSoftware interaction of Google Admin Console, Backupify, VoIP, LogMeIn, Rent Manager, Avidxchange, Wordpress, Goldleaf, Chase Smartdata, Dialogtech, Mailchimp, Zendesk among othersImplemented service desk software which included rollout, development and proceduresNew office buildout starting from designs to final setup including TVs, phones, wiring, network, audio and video.

IT roles including Network Administrator, PC repair technician, printer technician and copier technician Data analyst, creating new data for product listings, data monitoring to ensure current representation of productsEDI interfacing, portal monitoring and FTP utilizationSoftware experience with Photoshop, Excel, Outlook and other Office suite applicationsServer backups and upgrades, monitoring of the network including LAN, WAN, router and switchesMaintenance of software and hardware along with performing upgradesPoint of contact for business relationships of 13 accounts in the online retailers top 100 most profitable businessesElevated online retail sales by 40% annually from 1.2 million to 1.7 million in the first year

•Providing Tier one support as a PC analyst for users at hospitals located across the United States. •Assisted users of the healthcare field troubleshoot hardware and software issues in an efficient manner.•Interacted with Active Directory and Novell to perform password changes.•Engaged computers with remote assistance through Bomgar a support remote portal.•Resolved first call issues or escalated them with detailed diagnosis.•Edited and created new knowledge base articles for other service desk analysts to utilize.•Utilized AS400, Kronos, Peoplesoft, Meditech, Omnibuyer, Citrix, and MS Outlook among many others.

•Imaging with Ghost Symantec. Creating new images, pulling images, pushing images.•Provide helpdesk support for networking, desktop and email on a 24/7 basis for over 500 customers•Active Directory, Altiris, Team Track, Citrix, SAP, Remote Exec, Remote Desktop, WebEx, iMeeting, Email, VM Ware, Virtual Box.•Proficient in equipment functionality, upgrades & repairs for computers, printers, cell phones, scanners, peripherals, VoIP phones, video conferencing, projectors, routers, switches, cables and new technology.•Software installation, Hardware installation, troubleshooting.•Video teleconferencing using Cisco VoIP

•Developed a business plan and implemented hiring along with making a training schedule for employees. •Help desk support by telephone, email and in person.•Assured software and hardware were installed and operated at peak efficiency. •Diagnosed and repaired broken portable electronics specializing in Apple products.•Developed excellent rapport and built relationships with customers through attention to detail.•Troubleshoot problems while accomplishing repairs quickly and efficiently.•Responsible for implementation of programs, building databases and maintaining updates.•Provided service tickets and technical support for Michigan locations.

Representing and displaying positive exposure of Monster Energy blends. Creatively communicating the purpose of the company’s drinks.

GMC Product Specialist for the 2007 International Auto Show

Presented product knowledge to consumers of General Motors old, current, and new vehicles. Represented a multi-billion dollar industry as a spokesman traveling for the NAI Auto Show

Public Relations and Marketing Director for the Motor City Sports Show. Hosted by Terry Foster, Ryan Thierry, and Jim McFarlin. Shot on locationa at sports bars in the Metro Detroit area. Wednesdays in front of live audiences and aired on Comcast and the Ion Channel on the weekends. I represent the show and currently looking to find sponsors to have the show filmed attheir establishment. Also, looking to fill 15 and 30 sec. commercials aired up to five times a weekend for 24 weeks.

Gained experience in many roles while traveling for live promotional events across the United States. Traveled to 15 cities across the United States to provide a ride and drive event for Lincoln's 2007 lineup. Gained hands on experience in warehouse organization, forklift experience, promotional event custom carpentry, set-up for live events, worked promotional events as a product specialist, lead and instructed personnel for tear-down of events.