• Transformed cross-functional operations and enhanced efficiency by creating a comprehensive knowledge base comprising over 50 SOP documents complete with instructional video walkthroughs• Optimized inventory management by leveraging ERP data to maintain ideal stock levels for 20+ brands, resulting in a steady increase in sales and effective reduction of overstock and stockouts• Ensured the precision of our eCommerce product catalog by supervising a remote team of 9 professionals, providing guidance, and intervening when necessary to uphold data accuracy• Efficiently managed support operations to meet the daily demand of over 100 inquiries via phone, email, and chat, ensuring exceptional customer service and resolving issues promptly• Pioneered the implementation of a company-wide helpdesk, streamlining customer email and messaging channel routing to enhance communication and issue resolution across the organization• Effectively orchestrated sales projects with a cumulative value of up to $100k by maintaining seamless communication with customers, ensuring timely product delivery, and achieving successful project outcomes• Elevated employee satisfaction and performance by implementing a structured quarterly review process, identifying areas for improvement, and recognizing outstanding achievements among the team• Exercised oversight of accounts payable and receivable, meticulously auditing and ensuring data accuracy while promptly processing invoices within the system, maintaining financial integrity• Onboarded 5+ vendors per month by overseeing administrative requirements

• Achieved efficient, timely, and accurate customer support by leading the customer response team• Enhanced knowledge management across departments by creating, organizing, and aligning documentation initiatives and content projects, both internally and externally• Ensured data integrity and streamlined operations by overseeing all CRM database management and maintenance requests• Successfully managed end-to-end logistics for sales projects worth up to $20k, collaborating closely with the firm's Rep Principal and sales team• Improved vendor onboarding processes by spearheading knowledge transfer projects between the Sales Team, Operations Staff, and Technical Services

• Optimized customer service and technical support operations by effectively managing a response team, delivering efficient and accurate assistance to clients• Successfully tracked and managed more than $15m worth of professional audio installations, projects, and leads, ensuring accurate records and facilitating strategic decision-making• Spearheaded E-Commerce efforts as a specialist, overseeing asset quality control and maintaining brand consistency across hundreds of authorized dealer websites for multiple manufacturers• Demonstrated project management expertise by creating and executing plans to onboard new vendors seamlessly into our CRM system, enhancing operational efficiency• Took charge of CRM database management and IT functions company-wide, ensuring data integrity and smooth IT operations• Drove business growth through meticulously planned product-targeted campaigns, resulting in increased sales from both new and repeat customers

• Managed several members of a sales support team, which included continuous training on products and procedures, along with mentoring and monthly performance reviews with the CEO• Ensured data accuracy and accessibility by meticulously updating and maintaining partner sales data, product information, pricing, and certifications within a CRM system• Collaborated directly with the company president to successfully execute special projects for our largest partners, enhancing strategic partnerships and revenue opportunities.• Enhanced sales team productivity by generating and interpreting weekly sales reports, facilitating data-driven decision-making and goal achievement

• Created and managed a database of sales reps in the U.S. for three separate sales divisions• Authored several maps using open source Geographic Information Technology software (QGIS) as a visual reference to assist Regional Sales Managers with refining their sales territories• Worked closely with several members of the sales operations staff in order to accomplish project goals efficiently and meet deadlines

• Worked with a team on several different GIS projects contracted by the California Department of Water Resources • Managed and edited a geodatabase containing 14,000 records in order to analyze vegetation and land use changes in the following counties: Butte, Colusa, Glenn, Sutter, Tehama, and Yolo.

• Helped create a series of over 50 maps of Census Tracts in Fresno County using ArcGIS• Organized geospatial datasets that included the answers to surveys pertaining to hunger in impoverished areas• Provided technical assistance for ArcGIS Online and the Collector mobile application for ArcGIS

• Worked with a team to organize and plan a logical native tree tour for commercial use on campus.• Created and published a paper map of the tour for the University to catalog in their Library• Created several maps using ArcMap 10.2, Adobe Illustrator CS6, and Photoshop CS6• Managed and edited a database of 250 trees on CSU, Chico’s campus• Utilized the Collector Mobile Application for ArcGIS to ground truth the tree locations and species

• Assisted with the company’s preparation and presentation for an annual industry convention• Organized and updated client information with a team of interns using Sugar CRM software• Audited Audio Geer’s company reseller websites for compliance with current sales requirements• Created power point presentations for various meetings• Managed and organized product warehouse