Adam T. Black Email & Phone Number

Portland, OR, US

Los Angeles Metropolitan Area

• Transformed cross-functional operations and enhanced efficiency by creating a comprehensive knowledge base comprising over 50 SOP documents complete with instructional video walkthroughs
• Optimized inventory management by leveraging ERP data to maintain ideal stock levels for 20+ brands, resulting in a steady increase in sales and effective reduction of overstock and stockouts
• Ensured the precision of our eCommerce product catalog by supervising a remote team of 9 professionals, providing guidance, and intervening when necessary to uphold data accuracy
• Efficiently managed support operations to meet the daily demand of over 100 inquiries via phone, email, and chat, ensuring exceptional customer service and resolving issues promptly
• Pioneered the implementation of a company-wide helpdesk, streamlining customer email and messaging channel routing to enhance communication and issue resolution across the organization
• Effectively orchestrated sales projects with a cumulative value of up to $100k by maintaining seamless communication with customers, ensuring timely product delivery, and achieving successful project outcomes

Portland, Oregon Area

• Achieved efficient, timely, and accurate customer support by leading the customer response team
• Enhanced knowledge management across departments by creating, organizing, and aligning documentation initiatives and content projects, both internally and externally
• Ensured data integrity and streamlined operations by overseeing all CRM database management and maintenance requests
• Successfully managed end-to-end logistics for sales projects worth up to $20k, collaborating closely with the firm's Rep Principal and sales team
• Improved vendor onboarding processes by spearheading knowledge transfer projects between the Sales Team, Operations Staff, and Technical Services

Huntington Beach, CA

• Optimized customer service and technical support operations by effectively managing a response team, delivering efficient and accurate assistance to clients
• Successfully tracked and managed more than $15m worth of professional audio installations, projects, and leads, ensuring accurate records and facilitating strategic decision-making
• Spearheaded E-Commerce efforts as a specialist, overseeing asset quality control and maintaining brand consistency across hundreds of authorized dealer websites for multiple manufacturers
• Demonstrated project management expertise by creating and executing plans to onboard new vendors seamlessly into our CRM system, enhancing operational efficiency
• Took charge of CRM database management and IT functions company-wide, ensuring data integrity and smooth IT operations
• Drove business growth through meticulously planned product-targeted campaigns, resulting in increased sales from both new and repeat customers

Huntington Beach, CA

• Managed several members of a sales support team, which included continuous training on products and procedures, along with mentoring and monthly performance reviews with the CEO
• Ensured data accuracy and accessibility by meticulously updating and maintaining partner sales data, product information, pricing, and certifications within a CRM system
• Collaborated directly with the company president to successfully execute special projects for our largest partners, enhancing strategic partnerships and revenue opportunities.
• Enhanced sales team productivity by generating and interpreting weekly sales reports, facilitating data-driven decision-making and goal achievement

Lake Forest, California

• Created and managed a database of sales reps in the U.S. for three separate sales divisions
• Authored several maps using open source Geographic Information Technology software (QGIS) as a visual reference to assist Regional Sales Managers with refining their sales territories
• Worked closely with several members of the sales operations staff in order to accomplish project goals efficiently and meet deadlines

Chico, California

• Worked with a team on several different GIS projects contracted by the California Department of Water Resources
• Managed and edited a geodatabase containing 14,000 records in order to analyze vegetation and land use changes in the following counties: Butte, Colusa, Glenn, Sutter, Tehama, and Yolo.

Chico, California

• Helped create a series of over 50 maps of Census Tracts in Fresno County using ArcGIS
• Organized geospatial datasets that included the answers to surveys pertaining to hunger in impoverished areas
• Provided technical assistance for ArcGIS Online and the Collector mobile application for ArcGIS

California State University, Chico

• Worked with a team to organize and plan a logical native tree tour for commercial use on campus.
• Created and published a paper map of the tour for the University to catalog in their Library
• Created several maps using ArcMap 10.2, Adobe Illustrator CS6, and Photoshop CS6
• Managed and edited a database of 250 trees on CSU, Chico’s campus
• Utilized the Collector Mobile Application for ArcGIS to ground truth the tree locations and species

Chico, California Area

Huntington Beach, California

• Assisted with the company’s preparation and presentation for an annual industry convention
• Organized and updated client information with a team of interns using Sugar CRM software
• Audited Audio Geer’s company reseller websites for compliance with current sales requirements
• Created power point presentations for various meetings
• Managed and organized product warehouse

Bachelor Of Arts (B.A.), Human Geography And Planning

Activities and Societies: Men's Soccer NCAA D2, Geography Club

Education record