Adam Cooley Email & Phone Number

Troy, MI, US

Responsible for quality performance of delivered product manufactured at three North American assembly plants to global OEM customers. Collaborate with site operations, manufacturing and quality leadership to ensure effective root cause and countermeasure, and reduction of things gone wrong. Utilize data driven evidence collected from internal and external.

Troy, MI, US

• Developed data analysis and preparation structure allowing for 50% reduced initial warranty cost responsibility to OEM and to efficiently pursue cost recovery actions with suppliers.
• Implemented cross-functional (Warranty/0km) analysis and communications process flows to facilitate data for lessons learned and corrective-action implementation.
• Developed support structure recognized as benchmark by General Motors
• Empowering quality staff to utilize project management tools to drive open issues resolution.
• Establish skill and training matrix for staff succession and continuing education
• Responsible to onboard new clients by aligning NS management procedures to meet certification body, and/or customer specific requirements.

Troy, MI, US

• Responsible for General Motors’ Clusters QRD naming NSI as their benchmark for data and open issues management including claims research, data retention and open issues tracking.
• Reduction of aging of open issues by 70% (Internal, SA and SWA)
• Developed EOS response criteria and Gate chart features GM uses for other suppliers
• Bridged gap in communications between engineering and manufacturing sites alongside teaming with Supplier Quality manager to rebuild workflows to achieve IPTV targets on 90% of programs.
• Lead Agile PQM implementation for Warranty, 0km and Supplier Quality groups for claim data, dealer call, failure analysis and corrective action retention.
• Able to understand and successfully translate highly technical failure analyses (from integrated circuit level failures to full assembly) to laymens’ terms for non-technical contacts

• Perform and/or initiate and manage containment activities at Chrysler facilities. Analyze and report root cause and countermeasure.

Detroit, Michigan, US

• Contracted by Allegis Group (Temporary)
• Identify emerging issues for vehicle platforms.
• Responsible for closure and breakpoint of open Quality Actions.
• Heavy analysis of dealership portal data to identify trends in claim frequency

• Implemented technical training for purchasing staff on basics of electrical and electronic components to make educated sourcing decisions.
• Trainer of SAP for purchasing and engineering staff
• Estimated costs and forecast for electrical components on BOM
• Maintained timing, negotiations, contracts, engineering documents and RFQ for $200m annual spend of light sources, harnesses, control units, and stamped or printed circuit board assemblies.
• Collaborated with engineering and validation teams to identify cost savings opportunities.
• Presented quotes and defended case of “growing” supplier to corporate sourcing committee.

• Hired direct to Automotive Lighting
• Responsible for guiding teams that made ALC the leading exterior lighting supplier in warranty performance for General Motors.
• Responsible for research and development of design and BOM changes for quality/warranty improvements and cost savings (VAVE).
• Coordinated Production Trial Runs and validation of design changes.
• Updated WERS for design/assembly changes

• Contracted by d. Diversified Services [sic].
• Identified and reported performance/emerging issues, resolution and sufficiency to customers and internal management (QRD, White Board, JD Power, GCA)
• Compared failed product to drawings and math models to ensure parts built to specification or identify incongruence.
• Responsible for “triage” activities on returned product and reporting failure analyses and corrective actions to customer.
• Initiated and managed containment actions at manufacturing and sequencing facilities.

Anaheim, California, US

• Temporary position contracted by Belcan Technical Services
• Fielded questions about warranty policy on product from dealerships.
• Approved or denied claims against warranty with reference to corporate policy
• Inspection of failed parts to determine validity of claim.

Canton, Michigan, US

• Temporary position contracted by Bartech Group based on prior dealership experience
• Identify cause of spikes in warranty traffic.
• Assisted in determining root-cause of warranty parts failures.
• Gathered and analyzed data acquired via dealer contact, warranty parts return and databases.

Ensured dealership followed guidelines and provisions of the Ford Motor Company Warranty and Policy Manual in service repairs and warranty parts return procedures. Paid technicians for labor performed with labor operation codes using the Ford Service Labor Time Standards program. Managed balance between claimed and paid amounts. Submitted warranty repair.

Chicago, Illinois, US

Routed and responded to incoming service requests via the call center. Assisted in supervising 40-seat contact center. Reported service quality as required by upper management. Audited agents’ work orders, screened calls, and managed requests and relationships with the buildings' facility managers. Out-of-state travel. Assisted managing and implementing.

Built strong customer relationships as well as designed and implemented sales techniques. Revised routing of repair orders aiming to increase corporate and personal customer satisfaction scores. Implemented sales techniques on the service drive to provide customers with information about extended warranty plans. Basic accounting duties such as accounts.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General