Adam Thornhill Email & Phone Number

Lexington, Sc, Us

Everett, Washington, United States

Utilizes technology tools like Smartsheet to streamline customer onboarding process, integrating automated workflows for efficiency. Collaborates with sales and customer service teams to create seamless transitions from sales to implementation. Ensures compliance with regulatory requirements and internal policies. Maintains thorough records of compliance-related activities and provides concise reports to management. Works jointly with external management to clearly define job descriptions based on hiring managers’ needs for vacancies.• Developed an efficient customer onboarding process using Smartsheet, integrating automated workflows to streamline operations. Additionally, I implemented visually informative dashboards to track key performance metrics, resulting in improved organizational insights. • Manage the onboarding process for new customers• Work closely with the Sales and Customer Service teams to ensure a smooth transition from sales to implementation• Identify and resolve any issues that arise during the onboarding process• Develop and maintain training materials and documentation• Review customer accounts to ensure compliance with regulatory requirements and internal policies• Investigate and resolve any compliance issues that arise• Maintain records of compliance-related activities• Provide regular reports to management on compliance issues and trends• Develop and implement compliance policies and procedures

Everett, Washington, United States

Validates chargebacks from customers through effective communication with sales. Manages customer service tickets using Zendesk for deduction issue resolution. Disputes invalid chargebacks. Pulls supporting documentation through custom portals. Writes credits for valid chargebacks and performs financial analysis for reconciliation. Collaborated with sales team to validate chargebacks from customers, ensuring accuracy in financial transactions.• Communicates with Sales to validate chargebacks from customers.• Update tracker weekly with current chargeback information.• Write credits for valid chargebacks and dispute invalid chargebacks with customer.• Works through various custom portals to pull supporting documentation for chargebacks and dispute claims.• Created multiple customer SOP documents on portal and dispute process. • Creates Zendesk tickets to submit valid chargeback credits

Greater Seattle Area

Verifies and enters Special Activity Timesheets for employees. Corrects timecard errors before pay period ending. Researches and corrects inaccurate employee data. Ensures data accuracy and confidentiality. Performs compensation and wage audits in Workday. Collaborates with peers and leaders for optimal outcomes. Handles time-keeping corrections efficiently.• Verify and enter Special Activity Timesheets for employees.• Ensure employee information is accurate, and research and correct inaccurate data as needed. • Ensure accuracy, confidentiality and security of information being processed, stored or accessed. • Perform compensation and wage audits in Workday including auditing state minimum wages. • Collaborate with peers and leaders to ensure outcomes align with priorities and direction.

Seattle

Researches and analyzes merchandise, advertising, and expense claims for credit recovery. Processes write-offs, reinstates, and cash receipt applications. Conducts monthly reconciliations of AR accounts. Collaborates with legal department and vendor's legal personnel. Communicates pertinent situations to management and relevant parties. Educates merchants through monthly key metric reporting.• Researches and analyzes merchandise, advertising, and expense claims in an effort to recoup or collect outstanding credits, due Nordstrom, before they must be written off as bad debt.• Processes write-offs, reinstates, cash receipt applications, and monthly reconciliations of AR accounts.• Works with company's legal department, officers, and vendor's legal personnel as necessary.• Communicates pertinent situations to management and all necessary parties in a timely manner.• Proactively educates merchants to help reduce current and future debt situations through monthly reporting of key metrics.

Greater Seattle Area

Conducts daily audits of the Over and Short Report for over 150 stores. Monitors cash balancing to ensure accuracy. Collaborates with Regional and Store Loss Prevention for internal investigations. Creates new reports for analysis, spotting trends and patterns. Maintains optimal workflow in a fast-paced environment. Ensures financial accuracy and security.• Investigate daily overages and shortages that occur in stores registers and safes nationwide• Partner with store managers to identify and correct processing errors.• Partner with Loss Prevention teams around the country to identify internal theft issues.• Developed process improvements in reporting and tracking shortages.• Authored reports analyzing store wide overages and shortages on a macro level.• Identified over $85,000 in internal theft in the first 6 months• Authored department training manual and walkthrough

Greater Seattle Area

•Coordinate the recovery of fines and restitution resulting from internal and external larceny.•Communicate with individuals accused of retail theft, former employees, as well as criminal defense attorneys in order to negotiate equitable repayment terms on monies owed.•Partner with local District Attorney’s office to ensure that restitution is ordered during sentencing. •Maintain current knowledge of civil recovery law for each state Nordstrom has a presence in. •Recovered in excess of $6.5 Million in civil fines and restitution during the last 8 years.•Authored reports analyzing trends in retail theft by region.•Developed process improvements in vendor funds distribution and reporting.•Created a yearly company-wide focus program for Loss Prevention.

Associate Of Arts (Aa), Commercial Photography

Graduated with Honors in Commercial Photography while working full time. Assisted with countless students and teachers on photo shoots.

Certificate, Fire Suppression Program