Adam Kalinowski /Ka.LʲiˈNɔf.Skʲi/ Email & Phone Number

London

London, England, United Kingdom

Visitor Experience:• Ensured a professional and friendly visitor experience and a high standard of customer care.• Ensured public spaces are fit and pleasant for public use.• Acted as Duty First Aider and Fire Warden, and contribute to disaster planning and implementation, including delivering fire safety training and coordinating the fire safety rota.• Acted as designated premises supervisor for the Museum’s premises license. • Daily management of Visitor Experience staff… Show more Visitor Experience:• Ensured a professional and friendly visitor experience and a high standard of customer care.• Ensured public spaces are fit and pleasant for public use.• Acted as Duty First Aider and Fire Warden, and contribute to disaster planning and implementation, including delivering fire safety training and coordinating the fire safety rota.• Acted as designated premises supervisor for the Museum’s premises license. • Daily management of Visitor Experience staff and volunteers.• Recruit, train, support and manage Visitor Experience staff.• Daily and weekly cash handling and banking including security protocols.• Ensure that all staff understand and support the trading remit.Retail and Hospitality:• Managed the shop and cafe on a daily basis, including KPIs to maximise income generation.• Oversaw stocktaking and general stock management.• Created digital content for the online shop including high quality product images and quarterly retail e-newsletters.• Maintained and developed all online retail activity ensuring that online shop orders are fulfilled, maintaining accurate stock inventory and marketing of e-commerce offer. • Maintained and developed new supplier relationships.• Collated, analyse and reported on statistical information.Building and Facilities Maintenance:• Assisted with premises management, including liaison with maintenance contractors and regular checks and upkeep of visitor services facilities and alarm systems.• Provided general facilities management as needed.• Oversaw set up and prepare public spaces, including the boardroom for meetings and events.• Overall management of standards of cleanliness and presentation of Museum including reporting any issues to Technical & Property Manager, Curator or cleaning contractor where necessary.• Acted as liaison with contract cleaners to maintain communication and cleaning standards. Show less

London, United Kingdom

My key responsibilities included leading a front of house paid team of 8 and coordinating a volunteer team of 60. Alongside this I oversaw a day to day operation of Museum's cafe and maintained its online shop.Day to day duties included:• Opening and closing the Museum daily. • Front of House administration duties: maintenance of paid staff and volunteer rotas and timesheets. • Assisting in museum events. • Volunteer management: recruitment, training, monitoring… Show more My key responsibilities included leading a front of house paid team of 8 and coordinating a volunteer team of 60. Alongside this I oversaw a day to day operation of Museum's cafe and maintained its online shop.Day to day duties included:• Opening and closing the Museum daily. • Front of House administration duties: maintenance of paid staff and volunteer rotas and timesheets. • Assisting in museum events. • Volunteer management: recruitment, training, monitoring, supporting, motivating and accrediting volunteers and their roles. Managing budgets and resources, including the reimbursement of expenses.• Managing the shop on a day-to-day basis and maximise income generation. • E-commerce manager. Overseeing all online retail activity and analysing and tracking of customer consumption trends as well as managing logistics ensuring that postage and packaging budget is met.• Cafe supervisor: compliance to legal standards of health, safety and hygiene, training, developing and managing an effective and happy team, ensuring that supplier and staffing costs reflect sales• Making the Museum an enjoyable place for customers to visit Show less

My key responsibilities include leading a team of 4 and focusing on driving the Key Performance Indicators which comprise of; Units Per Transaction, profit conversion, stock variance, wastage, labour control and customer service scores. Alongside this, I conduct and analyse the tracking of customer consumption trends and monthly stock audits, which are directly reported to the executive leadership team.Day to day management of the café includes:• Compliance to legal standards of… Show more My key responsibilities include leading a team of 4 and focusing on driving the Key Performance Indicators which comprise of; Units Per Transaction, profit conversion, stock variance, wastage, labour control and customer service scores. Alongside this, I conduct and analyse the tracking of customer consumption trends and monthly stock audits, which are directly reported to the executive leadership team.Day to day management of the café includes:• Compliance to legal standards of health, safety and hygiene• Training, developing and managing an effective and happy team• Providing exceptional standards of food and service• Ensuring that supplier and staffing costs reflect sales• Liaising with suppliers • Processing invoices and credit notes• Making the cafe an enjoyable place for customers to visit Event Management: I also manage and coordinate museum events, providing catering service for internal and external clients such as BSkyB, E&Y, IKEA or Unilever. Show less

Being a part of The Design Museum retail team: • Customer service.• Merchandising, stock rotation.• Cash handling, till reconciliation• Helping visitors to familiarise with the museum as a whole.• Assisting with maintaining online shop – preparing items to be dispatched, communicating with online shop manager.• Training new staff in shop opening and closing procedures as well as stock rotation, section, back of house areas• Monitoring shop’s email. Answering stock… Show more Being a part of The Design Museum retail team: • Customer service.• Merchandising, stock rotation.• Cash handling, till reconciliation• Helping visitors to familiarise with the museum as a whole.• Assisting with maintaining online shop – preparing items to be dispatched, communicating with online shop manager.• Training new staff in shop opening and closing procedures as well as stock rotation, section, back of house areas• Monitoring shop’s email. Answering stock enquiries and forwarding messages to relevant people in the Retail Department• Helping visitors to familiarise with the museum as a whole. Show less

Being a part of The British Museum retail team: • Customer service.• Basic merchandising, stock rotation.• Cash handling .• Helping visitors to familiarise with the museum as a whole.