Adam Tseng Email & Phone Number

Taipei, Taipei City, Taiwan

1. Arrange Consultation Services: Utilize online customer service platforms and the InContact dialing system to proactively contact advisors and answer customer service lines, assisting in scheduling advisor consultations and customer inquiry services.2. New Staff Training: As senior customer service personnel, assist new colleagues in their educational training, provide regular guidance and support, and show care towards new employees. Also, update educational training materials regularly to ensure that colleagues grasp the company's first-hand SOP (Standard Operating Procedures) work principles.3. Event Attendance Care: Addressing event registration consultants, reminding them of event times, and providing customer care.4. Social Media Platform Message Response: Responding to messages on social media platforms (FACEBOOK/ IG/ LINE/ Intercom).5. Excel Form Creation: Utilize Excel's pivot analysis function to generate reports for supervisors displaying data, and supplement Contact Centre Team contact status.

Taipei, Taipei City, Taiwan

1. Examination Administration: Serve as the responsible officer for exam operations at various examination venues; additionally, efficiently handle all exam-related tasks within specified timeframes.2. Assist Multinational Candidates: Assist both domestic and foreign candidates with exam-related questions and inquiries.3. Marketing Campaign Execution: Conceptualize and execute plans to increase market share and enhance brand exposure for the examination.4. Vendor Expense Consolidation

Hsinchu City, Taiwan, Taiwan

1. Quality control of classes: Manage 10 or more teachers on campus and maintain an excellent classroom environment.2. Course management: Effectively maintain the continuous progress of various courses and efficiently address teachers' course planning.3. Project execution: Carry out a project for exam transformation, conduct material editing projects, and promote course exposure and visibility.