In my role as Duty Manager I am responsible for the day to day runnings of the store, as w e l l a s p e r f o r m a n c e m a n a g i n g 2 0 + colleagues, money handling, maintaining good relationships with suppliers and buyers, merchandising to increase key performance indicators after analysis weekly reports, wages management, scheduling and HR.

I was appointed as a department manager for online shopping at St Albans, with a team of 80+ colleagues that I would have to manage, through targets and training. This appointment allowed me to use the behavioural and technical skills I had learnt throughout my previous course. I dealt with all aspects of staff training, scheduling and customer service

During this time I was being up-skilled in every department and process to do with Sainsburys. I was put on a fast track to store manager course with other selected team leaders. I completed this at the end of December 2018

As a team leader it was my responsibility to run the department in absence of my department manger. To make sure all the department training was up to date as well as look after key areas like till loss and stock control. I was tasked with restoring morale and effectively running the checkout team. On top of dealing with general day to day issues. This involved taking charge of scheduling the 80+ full time and part time staff more effectively and taking control of till loss which was unmanaged at the time.