Valtech is the experience innovation company that exists to unlock a better way to experience the world. With a focus on delivering exceptional business results, we empower brands to leap ahead of the competition and go beyond best practices. Our global team of 7,500+ professionals in more than 60 offices worldwide help brands unlock value in a digitally accelerated world. It’s at the intersection of insights and perspectives where we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best-known brands, including L’Oreal, Mars, Audi, P&G, Volkswagen, and Dolby. See our work at Valtech.com.

As a Data Engineer at a leading global digital consultancy, I specialize in ETL and data orchestration tools, including Dagster, dbt, DataBricks, and DataStage. With a keen eye for maintaining backend Python web applications, I’ve worked with technologies like FastAPI, Django, and Flask. In my day to day, I get to take tedious or inefficient tasks and turn them into “easy buttons” with intuitively designed UX, all while weaving a clear and compelling data story. I seek to bridge the gap between technical and non-technical stakeholders, offering insights that resonate clearly to all stakeholders; from end user all the way to C-suite leadership. All the while, working alongside - and learning from - some of the most skilled technologists in the industry.

Working with all depts within the company to design, develop, and deploy data and reporting solutions to further business goals.

Diving into data and partnering with exciting companies to help improve customer support efficiency and effectiveness.

Responsibilities include:- Working within an Agile Scrum development environment. - Case management using a hybrid Salesforce.com and JIRA process- Accept and process escalations from Level 1/2 teams as well as other depts within the company- Provide PTO coverage for members of Support, when needed- Write, test, and implement scripts to update and transfer data within the MSSQL, PostgreSQL, and MySQL databases- Process and Improve Data Transfer processes using SQL templates- Ensure that escalated bug cases are fully replicable and documented before handing off to Development Team- Interact with all levels of Support and Dev teams to avoid escalation, if possible- Review, research, and provide more technical data to Dev teams on escalated cases- As a member of the Data Team, work hand-in-hand with DBA Team on data integrity issues and data QA- Investigate issues from a code level, using FishEye and CVS to dig into the ColdFusion and Flex application code- Utilize tools such as Charles, CyberDuck, and Flash Builder to investigate and access code level data- Process code changes as necessary to address Burning issues and/or to avoid escalating issue to Devs- Act as a Maintenance Resource for Devs, providing QA and research for existing issues in the prioritized maintenance backlog- Be an active participant in staff Skype chats as well as team and company meetings- Keep accurate metrics on all activities

Responsibilities include: - Working within an Agile Scrum development environment. - Case management using a hybrid Salesforce.com and JIRA process- Accept and process escalations from Level 1 and other depts within the company- Provide PTO coverage for members of Support, when needed- Write and test scripts to update and transfer data within the MSSQL, PostgreSQL, and MySQL databases- Ensure that escalated bug cases are fully replicable and documented before handing off to Level 3 or Development Team- Interact with all levels of Support and Dev teams to avoid escalation, if possible- Review, research, and provide more technical data to Level 3 and Dev teams on escalated cases- As a member of the Data Team, work hand-in-hand with DBA Team on data integrity issues and data QA- Act as a Maintenance Resource for Devs, providing QA, manual software testing, and research for existing issues in the prioritized maintenance backlog- Be an active participant in staff Skype chats as well as team and company meetings- Keep accurate metrics on all activities

Responsibilities include:* Accept and triage incoming member communication* Provide assistance to members via email and/or phone on basic training questions, bug reports, member configuration issues, and server issues* Thoroughly document all communications effectively within our Salesforce account* Reach out to Level 2/3 teams on more difficult issues to avoid escalation, if possible* When a case must be escalated, provide a full explanation of how to replicate the issue and provide a screen recording, screenshot, and/or other supporting files* Provide PTO coverage for members of Support, when needed* Utilize LogMeIn and/or other screen-sharing clients to remotely investigate member issues from their own workstations* Assist in prioritizing issues for regular maintenance release schedules by participating in prioritization meetings and, if needed, proactively reaching out to escalation points to get the issue moved up in the queue* Close the loop on resolved issues by keeping on top of issues in the JIRA dev queues and notifying members when they are resolved.* Act as a Maintenance Resource for Devs, providing QA and research for existing issues in the prioritized maintenance backlog* Interact with all other depts within the company to provide information and feedback on member issues* Be an active participant in staff Skype chats as well as team and company meetings* Keep accurate metrics on all activities

Freelance cinematographer specializing in DSLR cinematic weddings, short films, and music videos.

Assisted clients with mobile phone troubleshooting process and walked them through filing insurance claims for damaged/lost/stolen phones.