Operations leader with 9 years Director level experience, adept at guiding global organizations with 300+ employees through continuous process and execution improvements. For over 15 years, I have led teams as both a builder and operator, launching strategic initiatives and executing programs at Sprint, Windstream, and Spectrum.I am currently the Senior Director of Order Operations at Spectrum, the largest cable TV provider in the U.S. providing Enterprise internet, voice, video, and managed services. I lead a global service delivery organization focused on new order implementation, industry porting, technical installation, and billing activation supporting $45M in annual revenue. Career highlights:► Partnered with multiple stakeholders to develop a new Revenue Audit program. Identified and resolved $1.5M in underbilled revenue and $492K in adjustment avoidance over 10 months.► Managed a transformative initiative to reduce Enterprise order rejections in Salesforce, achieving a best-ever result of 3.8% order rejection rate vs. 12.1% the previous year.► Led an inside sales organization to achieve a record 8 consecutive quarters exceeding sales targets. Directed 300+ onshore and offshore resources including 120+ inside sales agents. ► Oversaw a Client Services customer experience program, including customer journey mapping and Net Promoter Score (NPS) improvement initiatives, resulting in an increase in client NPS survey results from -5 to +25 within 12 months.► Start-up and P&L experience. Launched and sold a small business that surpassed annual growth objectives for three consecutive years.Experience: MBA | Program Management | Strategic Planning | Vendor Management | Business Process Outsourcing BPO | Technical Leadership | Change Management | SOP Development | P&L Management | Contact Center Leadership | Sales Leadership | Service Delivery Management | Business Analysis | Tableau Data Utilization | CX Customer Experience | Customer Journey Mapping | Agile Development | Salesforce