I lead renewals for a book of business, implement service solutions, identify expansion opportunities and drive client success on their digital transformation journey.- Scale & Bridge Customer Success, Delivery & Sales- Manage renewals for 16 accounts (service & product) with ARR $2.1M- Find new opportunities, build trust and retention

I lead our customer success organization, manage renewals, implement service solutions, identify expansion opportunities and drive client success on their digital transformation journey.- Set Renewal Playbook, Salesforce Guide & Customized CRM- Scale operations between sales, delivery & support- Find new opportunities, build trust and retention

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

- Drive client success and account renewal for clients with partner network- Develop and drive partnerships: Both Disti & Reseller (TechData, Scansource, Arrow, SHI)- Jan 2020 - Jan 2021: closed $2.5 M US and $250k LATAM

Sell Training solutions, develop learning plans and deliver client success through utilization. Top Deliveries: BCG - $65,000 (Riverbed Award for Top PS Delivery 2020), US Army - $70,000, AT&T - $110,000, Dell - $45,000

- Partner AwardSpring with Ed institutions to streamline the scholarship management process working with schools, foundations and Ed institutions- Full cycle sales, track and forecast monthly net new and renewal sales- Top Sales May & June– Overall signed $50,000 annual and $140,000 renewal sales- Created a $180,000+ pipeline with 20% conversion over last 12 months- Set an signed partnership with CFEF (Consortium of Florida Education Foundations)

Inside sales from prospect to close new listing accounts promoting our client online presence

Sell prospects, renew & up sell regional accounts on e-commerce and SaaS solutions – expanded market by 130%.

Develop client accounts and lead online webinars on e-commerce solutions.Trained over 1,200 Northern American clients and 200 global clients e-commerce solutionsPromoted to Team Lead 2010 – managed escalations and directed solutions on technical client problems (Salesforce and in-house CRM utilized)

US direct customers solution support, seasonal marketing campaigns

Implemented training solutions with India – US partnership for Dell customer needs

Appointment under Secretary Elaine Chao in the Office of the 21st Century - administrative and reporting on workforce trends

Advertising Sales, Manager Sept. 2002 – May 2003Sell/renew/upsell key accounts. Managed team goals & objectives on monthly and quarterly basis Administered contracts and compensation for team.Lead team meetings and contributing Ad-Editor meetings for weekly news planIndividual & team highest sales achievement in newspaper history: Increased sales 125% overall and doubled online advertising revenue streamAccounting Manager September 2001 – May 2002Administer QuickBooks accounting system for payments and contracts of clientsProvide reports to manager on team performance

Human Resources, Client Services May 2001- August 2002Internal human resource coordination on employee guidesHuman Resources, Recruitment May 2000 - August 2001Sourced candidates and coordinated in-bound inquiriesServed as a job fair representative and brand representative.Accounting Representative May – August 1999 & 2000Contributed on two accounting audits for annual review of inventory stock.Developed, implemented and maintained new waste management reportSourced shipping cost issues and highlighted new solutions