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IT professional with more than 12 years experience in various IT technologies
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Manager, Solutions EngineeringAutomox May 2022 - PresentBoulder, Colorado, Us -
Senior Solutions EngineerAutomox Aug 2019 - May 2022Boulder, Colorado, Us-Perform live technical product demos to prospects and help with technical Q&A during sales calls-Provide direct technical support to prospects going through a proof-of-concept of our product-Enhance the value of our product by writing shell scripts that satisfies a prospects use case-Write custom scripts in order to automate a specific prospect or customer need (Python, Powershell, Bash)Help our SecOps team by creating automation scripts to remediate known vulnerabilities our customers face Active technical contributor to our community portal to assist our customers with custom integrations scripts
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Head Of Support EngineeringAutomox Mar 2018 - Jul 2019Boulder, Colorado, Us-Lead the entire support engineering department and was responsible for all support engineering operations-Implemented the support chat tool that provides live in-app support to our users both for product and sales support-Created and documented all of the support process both internal and external-Created and presented a 24/7 support plan to the executive team that outlined how we would accomplish 24/7 support-Interviewed and hired 3 support engineers in order to manage over 400 support cases per month -Attended weekly executive meetings with leaders in all departments to discuss support engineering operations
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Escalation EngineerNetapp Solidfire Aug 2016 - Mar 2018Boulder, Colorado, Us-Responsible for providing in-depth technical troubleshooting for critical customer escalations-Served as point of escalation for the internal tier 3 technical support engineering team -Worked closely with the sustaining engineering team on bug fixes and product enhancements-Worked with large cloud storage MSPs such as AT&T to better optimize their storage performance-Created the training curriculum that certified engineers to deploy our storage product in the datacenter -Optimized the escalation process for all cases coming into the support engineering team -
Tier 3 Support And Deployment EngineerNetapp Solidfire Sep 2014 - Aug 2016Boulder, Colorado, Us-Configured our storage technology into their customer's virtual environments-Troubleshooting Linux server devices including their network configurations using Bash -Configured iSCSI connections in the customers hypervisor to our storage technologies -Provided storage optimization recommendations to customers to increase storage efficiency-Setup virtual test environments in our labs to replicate product bugs.
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Support Engineer IiHewlett-Packard Oct 2012 - Sep 2014Houston, Texas, Us-Diagnosed and resolved complex issues with HP storage technologies.-Configured iSCSI storage into customer’s virtualized environments (VMware, Openstack, etc)-Owned entire support test lab environment consisting of both physical and virtual platforms-Lead multiple technical trainings on VMware configuration and troubleshooting -
Channel Marketing ManagerHewlett-Packard Jan 2009 - Oct 2012Houston, Texas, Us-Managed the HP Storage web demo series which encompasses all HP storage products-Compared our products against competitors in order to better position ourselves in the market-Developed and implemented strategic marketing plans with HP channel partners-Executed marketing events to generate qualified storage leads to the HP and partner sales teams-Coordinated with technology alliance partners to develop and drive joint trade shows and event activities -Managed over $100k marketing budget for field events, which resulted in a 20:1 ROI
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Field Marketing SpecialistLefthand Networks Sep 2008 - Jan 2009-Worked with the marketing team to grow awareness of the company’s product offerings -Developed strategic marketing and sales plans in conjunction with the company’s products-Reviewed marketing budgets and utilized them in order to produce channel marketing events
Adam Whitman Skills
Adam Whitman Education Details
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Appalachian State UniversityMarketing
Frequently Asked Questions about Adam Whitman
What company does Adam Whitman work for?
Adam Whitman works for Automox
What is Adam Whitman's role at the current company?
Adam Whitman's current role is Manager, Solutions Engineering | Automox.
What is Adam Whitman's email address?
Adam Whitman's email address is adam.whitman@hp.com
What is Adam Whitman's direct phone number?
Adam Whitman's direct phone number is +172052*****
What schools did Adam Whitman attend?
Adam Whitman attended Appalachian State University.
What are some of Adam Whitman's interests?
Adam Whitman has interest in Health, Soccer Biking Snowboarding, Environment, Soccerbiking Snowboarding.
What skills is Adam Whitman known for?
Adam Whitman has skills like Demand Generation, Channel Partners, Storage, Virtualization, Go To Market Strategy, Data Center, Multi Channel Marketing, Sales, Cloud Computing, Marketing Strategy, Marketing, Strategy.
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