Adam Willmott Email & Phone Number

United Kingdom

London, United Kingdom

• Accompany account managers on high profile visits as technical lead to understand the customers’ current technical environment, key business issues/drivers, and future strategy.• Work closely with customers to design new, and extend existing solutions based on technical requirements and budget• Present company products to clients, explaining technical capabilities and business benefits to customers• Develop and established strong relationships with key account… Show more • Accompany account managers on high profile visits as technical lead to understand the customers’ current technical environment, key business issues/drivers, and future strategy.• Work closely with customers to design new, and extend existing solutions based on technical requirements and budget• Present company products to clients, explaining technical capabilities and business benefits to customers• Develop and established strong relationships with key account customers• Provide pre/post-sales support the internal and external Sales teams• Attend technical seminars to promote company products and services• Audit, document and advise against existing customer networks• Create bespoke installation service documentation for non-standard designs Show less

• Work with Delivery Solution Architects to design and support the implementation of complex, bespoke, school networks• Ensure solution design is appropriate and deliverable within the time scales• Author and maintain bespoke commissioning processes where standard processes are not available or not appropriate• Provide technical steering and support to the implementation team, including escalation resolution• Engage with 3rd parties to ensure that all aspects of work are… Show more • Work with Delivery Solution Architects to design and support the implementation of complex, bespoke, school networks• Ensure solution design is appropriate and deliverable within the time scales• Author and maintain bespoke commissioning processes where standard processes are not available or not appropriate• Provide technical steering and support to the implementation team, including escalation resolution• Engage with 3rd parties to ensure that all aspects of work are successfully completed and handed over to the client• Working as part of a cross-divisional bid or preferred bidder team to produce and refine accurate professional services costs and supporting text to accurately describe the service to be provided• Provide third-line support for the ICS Service Desk and escalation path to other parts of the business when required Show less

• Implement complex and bespoke network solutions• Provide consultancy services to customers and other areas of the business, producing detailed reports based upon findings• Form part of an improvement project for implementation work instructions and processes for field consultants to reduce non conformance and downtime• Taking ownership of NPI processes for the Installations Department, completing field trials and work instructions, then seeing the product through to… Show more • Implement complex and bespoke network solutions• Provide consultancy services to customers and other areas of the business, producing detailed reports based upon findings• Form part of an improvement project for implementation work instructions and processes for field consultants to reduce non conformance and downtime• Taking ownership of NPI processes for the Installations Department, completing field trials and work instructions, then seeing the product through to release.• Train engineers on new and existing technologies and products• Attend sites that have turned into non-conformance/customer complaints to resolve issues Show less

• Analysing customer requirements, advising, and designing solutions based around bid requirements• Pre-sales support during the bidding and implementation process• Author and maintain solution documentation, including solution commentaries, cost models and UATs that form the technical aspect of the final contract• Engage with building contractors on overall ICT design in new build projects• Provide support through solution implementation

• Lead Consultant on large projects and BSF Programmes• Implement core RM services • Provide in-house support to Field Support Team• Provide on-site hardware support for RM-branded servers, PCs and laptops• Perform disaster recovery in the event of a complete server failure

Kingswinford, West Midlands

A small company with 3 employees providing IT services to small businesses in the local area. • Build and support PCs and servers based on customer specifications• Prepare new Novel and Windows SBS networks off-site, ready for on-site integration• Migration services between networks undertaken out of hours• Provide on-site and telephone support to customers with maintenance contracts

Education record

Education record