Conducted inbound sales via phone, email, and chat, achieving top-ranking performance with Key Performance Indicators (KPIs) surpassing company objectives

- Received raises, bonuses, and incentives due to outstanding performance. Quickly picking up tasks, getting the job done, and trying to stay ahead. Customers like that I am professional and personal, working hard to help them. Due to excellent customer service, the business achieved over 120% of expected sales during the busy seasons- Ensure all equipment, like tires, engines, etc. are customer ready and inspected for damage, maintenance, and safety, resulting in a drastic reduction (50%) of customer complaints.- Analyze daily predicted sales and inventory versus actual sales and inventory. Investigate variances so company resources are tracked and recorded and able to control 98% of variances.

- Responsible for receiving inventory and distribution of product- Validating shipment received utilizing two-way match- Responsible for opening and closing the store, and leading a team of associates- Training of new employees