Adam Lindstrom Email & Phone Number

Nimes, Fr

• Provide consulting services in outsourcing, IT services, contact center operations, business process outsourcing, and knowledge process outsourcing.• Specialize in the creation, organization, turnaround, and management of operations (onsite, offsite, nearshore, offshore).• Deliver information systems consulting, including current state assessments, future state operating models/blueprints, omnichannel solutions (CRM, workflow automation), platform selection and implementation, and software design, development, and implementation.• Offer interim and transition management, staff and organizational development, project management and implementation, and healthcare-focused consulting.

Minnetonka, Mn, Us

• Created the Global Operating Model for UnitedHealthcare Global. Leveraging management experience with strategic planning and technology expertise to re-engineer business models, and re-imagine better user experiences for Customers, Partners, and Employees.• Created future operating model strategy and architecture (moving from traditional model to Cloud/SAAS)• Implementation of Omnichannel/CRM solution to update Customer service (300+ service reps) from 7+ applications to one consolidating Voice, Chat, Email, Workforce Management, and Quality • Providing Executive Development/Culture Training across the Enterprise (our United Culture Facilitator)

Minnetonka, Mn, Us

• Responsible for Operations delivering on-site medical and logistics solutions across six continents, supporting over 150 FTE, and over 300 healthcare professionals in the field• Managed QHSE across the organization – ISO 9001 certification, alignment to OHSAS 18001 and ISO 14001• Successfully won a contract beating an incumbent of 10 years. Implemented innovative new solution to provide medical services in the North Sea region (UK). • Restructured business to cope with the downturn in Oil and Gas Industry and built operational plan for new European Insurance Business.• Implemented innovative solutions – 24/7 Physician line on mobile telephony platform, Cloud-based supply chain platform, cloud based EMR.

Us

• Identified and implemented cost-saving initiatives exceeding $50 million over two years.• Served as an internal management consultant across UnitedHealthcare, OptumRx, and Optum.• Engaged senior management to optimize BPO, KPO, and ITO solutions.• Designed global solutions, including complete reviews of people, process, and technology, along with process and quality improvements.

New York, New York, Us

• Setup and managed new division for transactional processing targeted at Fortune 500 businesses• Implemented onshore/offshore solution (300+ GCC resources) including SAAS solution to process prescriptions for a healthcare major (a Fortune 100 company) including both operational and IT teams • Setup and managed an offshore shared services center (HR, Finance, IT, and Marketing/Business development) after a complete assessment of Williams Lea’s organization and processes

• Built scalable start-up 24/7 KPO operation to 600+ resources for insurance industry majors • Creation of a new process (SLAs, Best Practices and Processes) for Medical Records Optimization using MDs and other medically qualified resources using software-as-a-service (SaaS) model

New York, New York, Us

• Responsible for the management, turnaround and development of 24/7 near-shore KPO/BPO operation in Wheeling, WV from creation of the proposition to client delivery. • Expanded operations and managed projects Paul Hastings, Shearman & Sterling, Orrick, Bank of America, and Bayer. • Services included Backoffice Support (Finance, IT, HR), Business Information Services, Presentation and Creative Services, Document Processing and Proofing, Transactional Projects (Accounts Payable, Records Management and Digitization).

New York, New York, Us

• Grew business from $0 – $20m in less than 3 years and drove over $2m in cost out of UK operations• Setup and management of new Global Capability Center (GCC) 24/7 operation (800+ employees) in Mumbai, Chennai, and Cochin• Creation of service lines including BIS, Creative Services, Document Production, Transactional Projects (Accounts Payable, Records Management and Digitization), Backoffice Support (Finance, IT, HR), and Facility Services• Developed proposition and delivery model including Best Practices and SLAs. • Managed, implemented, and sold outsourcing projects to Goldman Sachs, Deutsche Bank, Barclays Global Investors, Pfizer, Paul Hastings, Shearman & Sterling, Orrick, Bank of America, Bayer, and others• Implemented Six Sigma, ISO 9001 and 27001, SAS 70 Type II

Villeneuve-D'Ascq, Hauts-De-France, Fr

• Obtained contract with Decathlon, the largest sporting goods retailer in Europe. • Developed Business and Implementation plan for the provision of offshore IT services. • Identified key processes to be supported out of India and built the model to support these functions. • • Responsible for selling the business plan to the Board of Directors and building the implementation plan. Underwent 3-months training on supply-chain and retail operations management.

Farnborough, Gb

• Creation/management of start-up (0-80 FTE), development of Walt Disney World's reservation as well as PMS and POS systems.

Arlington, Virginia, Us

Fr

• Oversaw planning and implementation of all projects, managing pre-sales, support, and consulting teams (11 FTE).• Successfully reorganized teams to improve profitability.

Us

• Build and led one of the first Global Capability Centers (GCC) in India of 500 in-house employees and 1500 employees across 5 suppliers in India and Nepal.• Developed a global workflow system to streamline operations, pioneering one of the first SaaS solutions in the industry.• Established and managed multiple offshore transaction centers (OTCs) across various locations in India and Nepal (Chandigarh, Hyderabad, Delhi, Ahmedabad, Bangalore, Kathmandu, Coimbatore).

Post Graduate Certificate, Project Management

Post Graduate Certificate, Accounting

Respiratory Care Therapy/Therapist