Adam Rich Email & Phone Number

West Des Moines, Iowa, United States

Lead Athene's Organizational Development initiatives, including career and leadership development programs, workshops and off-the-shelf learning resources.

West Des Moines, Iowa, United States

Designed and deployed Athene's Learning, Empowerment & Resource Network (L.E.A.R.N.) initiative.Create training workshops, eLearning modules, inforgaphics and microlearning resources to support Athene's Core Capabilities and drive experiential, social and formal learning.Lead strategy, vendor relationship, and communication campaign for rollout of.

West Des Moines, Iowa

Designed and deployed eLearning courses for Insurance Operations teams, specializing in gamified and game-based learning strategiesUsed a variety of media, including live-action and animated video, to drive learning objectivesDeveloped strategic communications to promote and market training programsCo-administered company-wide LMS

Lead the strategic direction of Iowa's largest ATD chapter and facilitate programming and networking events for current and prospective chapter members.

Supported the chapter president to drive education, programming and networking opportunities for current and prospective chapter membersCreated and launched ATD Central Iowa's Connect 5 podcast, foocused on telling the stories of local and international talent development practitioners.

Des Moines Metropolitan Area

Managed chapter budgetSolicit and coordinate chapter and event sponsorshipsConsult on event planning

Des Moines Metropolitan Area, Iowa, United States

Coordinated monthly events, including guest speakers, workshops and discussion groups. Managed event promotion and social media marketing campaigns.

Des Moines, Iowa

Lead a team of 15-17 Associate Underwriters, managed staffing and work queue priorities; drove engagement through principles of team effectiveness and change management strategies; part of leadership team responsible for workforce management system deployment

Des Moines, Iowa Area

Participated in six-month PLSC Supervisor internship, leading a team of 12 front-line service representatives using Lean and Weber Coaching methodology to drive results through coaching and behavioral analysis

Des Moines, Iowa Area

Produced training curricula for the Member Solutions – Service organization; served as liaison between Member Solutions leadership team and project teams for large-scale training projects; provided consultation work for business units; created strategic roadmap for training initiatives, including business unit and associate impact; lead focus groups and.

Des Moines, Iowa Area

Serve as liaison between Shared Services leadership and Des Moines Personal Lines and Powersports Trainers; facilitate new hire and non-new hire training, both in-person classroom and virtual learning; perform classroom observations; Assist in the design, validation and delivery of training materials, and provide feedback and recommendations for training.

Responsible for facilitation of new hire and non-new hire classes for Personal Lines Service Center (PLSC) including technical and soft skills training.

Des Moines, Iowa Area

Licensed property/casualty agent in personal lines insurance, responsible for servicing property/casualty insurance business via inbound telephone and Internet contact with customers and agents; served as peer mentor and subject matter expert for new associates

• Shot, wrote and edited news and community event promotions for top CBS station in Iowa
• Trained in linear and non-linear editing platforms and studio and broadcast camera techniques
• Served as community ambassador for station during public events
• Prepared syndicated and commercial programming for on-air broadcasts
• Generated contact list and sales leads for web-based coupon program called KCCIpons.com

Performed four-part a cappella music on board the Constellation from Dec. 2007-June 2008 and part of inaugural crew of Celebrity Solstice.

· Executed camera techniques for sports video photography.

West Des Moines, IA

· Worked and trained in retail sales including golf club, apparel, shoes and accessories sales. · Received extensive training in customer service and retail sales techniques. · Assisted in training and orientation of new employees.

Bachelor Of The Arts, Journalism/Mass Comm; Journalism

Education record