● Led third-party wireless benchmarking campaign which resulted in Rogers earning Umlaut's Mobile Benchmark Canada "Best In Test" award for wireless performance five years in a row (2019 - 2023)● Balanced the integrity of third-party datasets with expectations from multiple internal stakeholders● Built the "Most Reliable Network" and "Most Reliable 5G Network" claims using advanced analytic modelling and long-term marketing and communication roadmaps to launch into market in 2020-2021● Created a continuous improvement process around the campaigns to identify and resolve radio and core network failures in a drive to improve business strategy● Accountable for national wireless network performance reporting and for investigating and resolving KPI trend deviations with national and regional engineering teams● Translated crowdsourced and in-house data into marketable insights and strategy using PowerBI, Excel, and Tableau● Responsible for rapid analysis and response to public third-party reporting on cable and wireless network performance up to the CTO● Cultivated and mentored 12 direct reports across Canada with a wide variety of experience and technical skills to fulfill a broad scope of data analysis and strategic tasks● Established virtual weekly “office hours” and biweekly one-on-one check-ins with direct reports to facilitate performance management during lockdown● Accountable for more than $8 million dollars of capital spending per year through data analysis, benchmarking, and crowdsource data programs

● Devised an organizational restructure alongside the Director, applied management experience to redirecting staff and accountabilities, and determining terminations due to restructuring. This resulted in a change in my job title in 2017. ● Directly improved customer experience and user support by leading the team that decreased video-related customer calls by 58% and technician service calls by 56%. The team was awarded the Customer First Award in 2017 for these special projects.● Pioneered analytics and reporting for newly-launched IgniteTV and worked with stakeholders to enhance Customer Experience Key Performance Indicators (KPIs) for cable services across the company. ● Led a team that created and produced five 15-minute videos which explored various wireless and cable concepts in a straightforward way. Distributed to the entire company as a way to educate employees on how the Network Operations division contributes to the business. Utilized teamwork and collaboration skills throughout each episode's planning, editing and subtitling.

● Oversaw Video On Demand (VOD) system administration for Ontario, New Brunswick, and Newfoundland; maintaining responsibility for all incidents and changes related to the service as well as capacity and platform augmentation.● Project Manager for new VOD operational technology & control system for all of Ontario, including design, implementation, and disaster recovery planning.● Supervised the project team in weekly project meetings, daily status updates to the Director and Vice President, 15 weeks of customer cutovers, active troubleshooting/patching and resolving customer issues.● Cultivated a team of 12 direct reports, providing excellent mentorship and coaching through continuous improvement processes promoting ongoing growth and success.

Led a diverse team in the platform and capacity expansion for VOD and coding platforms; overseeing all of the content ingest for VOD from service to customer.Built out video ingest, encoding and transcoding systems to a capacity of 60000 hours per month.

Technical and logistical project manager for 2010, 2012 Olympics on Demand, and 2010 FIFA World Cup on Demand. Served 3 months as acting manager for VOD SMC undertaking all personnel, coaching, and inter-departmental tasks as assigned by director. Led implementation of and staff training on Tektronix Cerify software, Sencore Transport Stream Server and Digital Rapids Stream, Broadcast Manager and Transcode Manager applications

Encoded DVCam, Betacam SP, Digital Betacam and MPEG IMX tapes ti the CableLabs VOD specification, verifying audio, video and content integrity and ensuring alignment with the standards set out by Rogers and the OFRB (Ontario Film Review Board). I expanded my role to prime troubleshooter and new technology integrator.Key accomplishments:Introduced in-house HD encoding for Rogers On DemandLead NCAA March Madness On Demand encoding initiative, capturing all games played within 8 hours of final whistle.