Adam Yarnell Email & Phone Number

Seattle, Washington, Us

• Team Leadership: Managed and mentored teams of engineers, fostering a collaborative and productive work environment. • Implemented performance monitoring using tools like Code Climate and Liner-B, resulting in a 50% reduction in cycle time and a 25% reduction in PR size. • Technical Innovation: Pioneered the integration of AI tools into product offerings, driving innovation and efficiency. • Strategic Planning: Developed and executed quarterly plans, ensuring alignment with business objectives and timely delivery.

Seattle, Washington, Us

• Led and managed three cross-functional engineering and QA teams. • Facilitated and chaired regular team meetings to ensure alignment and progress. • Collaborated closely with product management to define product vision and roadmap. • Spearheaded quarterly planning processes, setting strategic goals and objectives.

Redmond, Washington, Us

• Security Oversight: Managed and tracked security reviews for multiple IoT hardware projects.• Team Leadership: Led team meetings and facilitated knowledge sharing.• Security Compliance: Served as the primary contact for privacy and security reviews.

Bothell, Wa, Us

Sales enablement and erainingSAP S/4HANA SME Competitive combat coordinator

Everett, Wa, Us

4 month contract working on inventory management consolidation of legacy catalog.

Seattle, Wa, Us

3 month contract helping with documentation, testing, and roll out of new telecommunications hardware and software for normal and executive conference rooms for pilot program.

Happy.IO was a start up company in Redmond that closed on December 1st 2017.• Serve as interim leader for the Network Operations team administering directives and prioritizing day-to-day operational activities• Collaborate with UI engineers to better define elements for point-of-sale (POS) system display• Collect data and provide daily briefings and dashboard reports on progress, challenges, solutions and additional support required – creating transparency and trust• Perform client outreach to gain insights and assess market needs• Develop effective and flexible process framework for expediting solutions to release while resolving critical issues• Steer cross-functional in-house partners and vendors to drive workflows while eliminating roadblocks

• Successfully facilitated integration and implementation into corporate acquisition between Salesforce platform and internal proprietary system. Delivered merged authentication and access models between platforms and tools• Implemented monthly support call tracking and analysis to develop customer pain models and direct sustaining development activities• Implemented and led an agile work environment to convert from tri-yearly waterfall releases to continuous deployment model for web services • Created bug triage reports, risk management and mitigation plans, and metrics to measure performance• Developed and maintained release schedule from inception to release for a SaaS implementation of data aggregation and reporting services• Lead point of contact for collaborative design and release between engineering and 3rd party marketing automation team (Marketo)• Developed staff training, workflows, and best practices to streamline release management and improve efficiency and communication between stakeholders • Provided for 3rd party vendors authentication and access to internal vendor and support systems• Maintained alignment of program and engineering scope with company strategic objectives and success metrics. Provided input on prioritization of goals, feasibility of dates, and cost of ownership• Built credibility, established rapport, and maintained communication with internal and external stakeholders across departments and management levels

New York City, Ny, Us

• Managed product development and feature design discussions for Concordance application• Performed on-site client visit to obtain customer user stories, technical requirements, and complete feedback loop for existing account and technical issues.• Drove product requirements and user stories to development, training, tech support, training, sales, and business unit teams. Managed success criteria for application requirements with engineering and sales teams.• Managed Go/No Go meetings for application release.• Maintained backlog of customer user stories and requirements for future development and milestones.• Implemented pragmatic marketing strategies and onboarded practices to product development and QA teams• Presented product demonstrations at trade shows and gathered customer input and feedback for product improvement and roadmap

New York City, Ny, Us

Executed manual and automated testing of software in preparation of release using real world familiarity of how software is used and misused by our customer base. • Trained new off-shore QA team in the fundamentals of the existing product as well as the expectation and workflows of the client base• Document bugs and issues found in the applications outlining the exact steps and environment that caused the issues to enable replication of issues found• Represented QA in triage meetings to explain, define, and defend filed bugs• Schedule and lead group bug replication scenarios (Bug Bashes) with 5 or more people accessing the system at once• Provide verbal or written directions, based on difficulty, for each team member to perform for best results

New York City, Ny, Us

Senior Discovery Service Analyst 2006 - 2008As the team lead I was actively involved in team trainings, process and tool Improvements as well of knowledge management.• Assisted with the implementation of and training on an updated Phone System• Provided functional requirements and validated creation of two separate ticketing systems• Provided training and instruction to the team on exploratory data analysis• Collaborated in weekly meetings with the Development team, Project Managers, and Sales Engineers• Provided technical insight and application specifics on sales calls• Provided training on the Concordance applications to new agents as well as ongoing training of changes and new issues for existing agents• Co-Created and implemented the Orientation Program (a low-level basic training program) for new Concordance customers• Worked with the training department on documentation creation, course updates, and class material accuracy

The choral group The Esoterics (http://www.theesoterics.org/) took a trip to Finland. As a spouse (AKA an ESO S.O.) I was asked to be the trip manager and keep a group of 32 singers on schedule and make sure no one got lost. The activity was described as “Herding Cats”.

Participate in a rotating 24/7 pager duty schedule Monitor system alerts from Production and test environmentsAssisted with creation of Monthly reports.

New York, Ny, Us

Monitored Ticketing Queue and routed tickets to proper departments or agents. Call Coach and grade agents on ability weekly. Manage 8 people directly and 40 indirectly. Facilitate lead and team meetings. Provide agents with training on current and unfamiliar issues.

Seattle, Wa, Us

Solved store issues with proprietary equipment and software Supported end users with various equipment issues including a range of problems from logging onto the network devices to hard down system issues.

Provided phone support and troubleshooting to end users for Windows 9X, Internet Explorer, Windows Media Player, and other Microsoft products. Supported hardware driver installation and updates. Resolved issues between Microsoft products and 3rd party applications. Diagnosed issues with hardware. Educated end users on issues, proper use of anti-virus software and extra features of Windows 9X.