Adam Zehner Email & Phone Number

Uniontown, Oh, Us

Washington, District Of Columbia, United States

• Processed & delivered documents relating to depositions, hearings, and other legal proceedings. • Client facing role focused on exceeding expectations with every interaction.• Increased department productivity by leading team in experimental new deliverable. • Remain positioned on the top of multiple departmental policy updates and changes.• Tackled logistical challenges such as locating in-person or remote coverage as well as pairing the appropriate and resources for each unique job.

Akron, Ohio, United States

• Lead supervisor for daily shift operations.• Consistently deliver on efficiency by maximizing freight usage & space.• Ensure proper compliance in regard to safety and freight packaging.• Leading freight loaders by example.

Akron, Ohio, United States

• Client facing position focusing on balancing client/employer needs & daily management tasks.• Monitored project tracking metrics & initiated actions based on results.• Responsible for building & maintaining client relations.• Crafted proposals that resulted in increasing both team size & project scope.• Implemented strategies to identify & report on widespread issues with service.• Oversaw 2 supervisors & up to 24 agents.• Utilized positive reinforcement and led by example.

Akron, Ohio, United States

• Approached regarding software design.• Identified usability problems & solutions• Undertook data synthesis tasks to make software more user friendly for different levels within the company (e.g. Manager, Supervisor, and Agent).• Designed intuitive & attention grabbing clickpoints.

Akron, Ohio, United States

• Data driven management position - Tasked with meeting PlusOne’s business goals by: - Overseeing day-to-day productivity of up to 100 customer service representatives & up to 6 supervisors pershift. - Maintaining a 43%+ gross margin while meeting Service Level (% of calls answered within 60 sec.) goals. - Constant contact between Enterprise Mission Control & other sites’ operations teams. We exchanged vitalinformation on services, trending issues in real time, and updates on metrics and/or staffing. - Managing floor productivity by monitoring call delivery, call times, productivity, mode usage, etc. - Creating & maintaining Excel databases & spreadsheets.• Skilled in balancing client needs & needs of my company.• This position required attention to detail and deep focus.

Akron, Ohio, United States

• Reinforced positive feedback & assisted with contemporaries on effectively troubleshooting various issues.• Advised co-workers on positive positioning methods & problem solving techniques.• Maintained a line of communication with other departments in order to improve metrics.• Answered questions ranging from services & customer issues, to operating computer systems & navigating POS terminals.

Powell, Ohio