• Made major contributions to the IPMI firmware package for latest product.• Fixed bugs in OS to IPMI utility programs.• Discovered and helped develop a workaround for a major hardware bug.• Developed the firmware update code for an IPMI module.

• Reverse engineered two-layer PCB into its major components• Built custom Linux OS configuration for product testing.• Created schematics for two I/O breakout boards for SBC products.• Composed product diagrams using Inkscape for customer reference.• Designed macros and scripts to automate product testing for many products.• Wrote product acceptance test procedures that communicated testing instructions to themanufacturing team.

• Communicated effectively with University of Wisconsin students, staff, and affiliates.• Identified and troubleshot customers' technical problems.• Documented my interactions with the customers and the steps taken to resolve their issue(s).• Stayed up to date on new campus technologies and services.