- Managed team of R&D engineers on multiple initiatives, ensuring correct project context, performance management, and development guidance.- Held 1:1s offering support, providing updates, establishing individual professional goals, and addressing needs and concerns.- Worked closely with R&D Product Owner to manage and provide technical direction for mission-critical projects.- Incorporated R&D with internal projects, communicating status across multiple departments and senior leadership.- Coordinated R&D budget, ensured reporting of hours, logged project details for R&D employees, and approved invoices for contractors and billable goods.

- Managed team of senior engineers, providing mentorship, career guidance, performance feedback, and annual reviews.- Led business development calls as a technical subject matter expert, assessing potential project fit based on technical and staffing needs.- Organized resourcing for new and ongoing projects while actively monitoring to address staffing changes, client satisfaction, and as the primary escalation point.- Created roles and competencies matrix as a select committee member, enabling career path planning for the engineering department.- Interviewed and hired candidates for full-time employment and/or contract work.

- Conducted architectural discussions to ensure team clarity on projects’ technical direction and strategy.- Scoped and staged work by well-defined, prioritized milestones based on business value, constraints, risks, and dependencies.- Collaborated with project managers to ensure the accuracy of scoping and adjustment of estimations to ensure roadmap accuracy.- Utilized advanced knowledge of languages and web frameworks to onboard, support, and mentor other engineers.- Led development of large-scale, business-critical production Elixir/Phoenix web applications.- Handled application and environment configuration, built deployment pipelines, and supported infrastructure.- Debugged and resolved complex performance, memory usage, deployment, and user-facing issues.

- Participated in project-level architecture and technical design discussions for significant features, including scoping, planning, and estimation.- Collaboratively built production-ready, scalable web applications using Elixir or Ruby.- Leveraged common design patterns and industry best practices to prevent tech debt and optimize code.- Worked with and employed agile software development methodologies, partnering closely with project managers.- Used proficiency with multiple programming languages and technologies to effectively contribute to client engagements.

- Design, build, and support Ruby on Rails eCommerce sites, primarily using the Spreecommerce engine. Often different degrees of client customization such as SSO (OAuth, SAML, etc.), membership validation along with applicable discounts, and customized gift cards with varying values and related actions are required.- Work closely with both our client services team and often the client themselves to clarify requirements, provide deliverables in a timely manner, and make sure the expected product is built. Issues are found early due to short iterations, when they could be reasonably addressed.- Develop and maintain jRuby applications, instrumental in key business needs. One of which consumed external client SOAP services, and was used to reconcile their business accounting. - Continued support for a number of legacy Java applications, including SOAP web services running on IBM Websphere, with an eventual move to JBoss, which I spearheaded.

- Functional support of daily internal and client-related Ruby on Rails and Java solutions.- Immediate production development in both Java and Rails, beginning week one.- Source control in both Github and Bitbucket, ensuring code changes are successfully pushed and deployed to Heroku for Rails solutions, or tracked for applications on internal servers.- Greenfield development, upgrade, rewrite, and support of a number of highly customized eCommerce sites. - Support and development of Java SOAP web services, serving as the only API into a PCI compliant environment backed by a J.D. Edwards ERP.- Design a large variety of HTML email templates, delivering emails via a custom Java application I supported and enhanced through various development tasks.- Assist in troubleshooting of system deficiencies and implementation of effective, lasting solutions that help eliminate accrued technical debt.

- Conducted discovery and requirements gathering meetings with stakeholders.- Architected and developed a web application to streamline the construction estimation and project management processes.- Incorporated Git version control using GitHub and built the deployment pipeline for a Ruby on Rails application hosted on Heroku.- Performed initial integration with a third-party construction SaaS offering and incorporation with QuickBooks for in-house accounting.

- Worked to enhance, upgrade, and support a legacy Rails monolithic application comprised of more than 500,000 lines of code.- Conducted and contributed to Scrum tasks such as discovery and requirements gathering, weekly backlog grooming, daily standups, sprint planning sessions, and story creation.- Actively employed, updated, and maintained code quality and CI tools for the GitHub repository, including Overcommit, Rubocop, Code Climate, and Jenkins.- Completed code reviews on pull requests and received feedback, ensuring established standards and code quality while using effective pull request etiquette to optimize communication.

- Developed programs and scripts primarily using Perl and Bash shell scripting to help monitor and maintain development, testing, and production environments.- Developed SQL statements to research and resolve issues such as data inconsistencies.- Responded to inquiries, and researched and corrected problems that arose in the Usage Broker environment.- Wrote scripts to parse many terabytes of raw data output from individual cell towers as necessary. - Worked with the MediationZone software platform to process and package complex data for a variety of downstream clients.

- Helped maintain core Java code by product testing, bug tracking, and JUnit testing.- Worked on development of a custom module that allows the end user to graphically create basic icons for mapsets.- Worked on project for Google Maps integration with points being populated in live time on a customer facing website, representing potential electric outages.- Achieved client satisfaction through the completion of miscellaneous customized apps.- Proved to be a strong team player, bridging the gap between departments like development, GIS, and client services.

- Streamlined operations by developing and implementing a company-wide wireless network, with access points customized to provide strong signal between buildings, separated by tree thickets.- Designed, built and maintained a database consisting of clients and contacts accrued over the company's 35-year history along with a comprehensive UI.- Fieldwork included troubleshooting and repairing a wide variety of commercial and residential HVAC systems, maintaining customer relations, and sales.- Recognized and repaired consistent problem areas, readily adopting new industry standards and techniques. - Developed a professional rapport with clients that still exists today, owed mostly to my ability to discuss technical problems in a relatable and easy to understand manner.

- Managed a number of construction projects across the Metro Atlanta area, solely responsible for a combined budget of up to $8 million.- Developed and maintained a tight construction schedule for each property to ensure on-time, but high quality project completion.- Supervised many subcontractors to ensure standardized quality of work, adherence to a set budget, timely completion, and maintenance of a clean, safe, and appealing job site.- Managed the customer experience from a pre-closing walk-through to the completion of a one-year warranty, ensuring maintenance and preservation of a stellar company reputation.

- Served as a corporate account manager and team technical support representative in the police records unit.- Provided primary technical support for web-based product, with outside customers and internal company representatives.- Wrote and tested a program in Visual Basic for the police records team to improve speed and quality of calls which was approved and adopted by the team.- Worked directly with developers and database team to extensively test new products to ensure a successful product launch.- Developed an Intranet site using only HTML and CSS to share technical data with less technical teammates, serving as a singular source of truth. This was similar to an internal wiki prior to the adoption of actual internal wikis.

- Served as a team lead for national technical support, playing a key role in consolidating the department from three call centers to only Atlanta. - Fielded inbound calls from over 100 technical support representatives around the country to aid in the final level of troubleshooting.- Worked extensively in UNIX based proprietary subsystems to correct a variety of issues with customer handsets.- Handled issues sent via a ticketing system from customer service representatives when unable to reach tier one technical support.- Maintained status of top national performer using metrics of calls successfully handled, tickets worked, and percentage of successful issue resolution.