Adan Abdirisak Email & Phone Number

I am an experienced IT professional with a background in IT support, encompassing roles in 2nd and 3rd line technical support, as well as desktop support. Throughout my career, I have consistently provided outstanding customer service in various work settings.As a Microsoft Certified cloud professional, I have a deep understanding of cloud technologies and how to use them effectively. My skills include proficiently managing mobile devices with Intune/JamfPro, scripting with PowerShell, and working with Bash through the Azure CLI and Azure portal. I also adhere to best practices outlined in ITIL.My career has involved resolving diverse IT support challenges, excelling in desktop support, and effectively managing service operations. I am committed to continuous learning and staying updated with the latest tech trends.I take pride in efficiently troubleshooting issues, handling complex incidents, and improving processes.With a deep passion for technology and a clear vision for professional growth, I am ready to continue excelling and making a significant impact in IT support and cloud technology.